VxRail: Migrating a Virtual Machine (VM) From vCenter, The Migrate Option Is Grayed Out

Summary: Migration for a VM is grayed out due to the VM being in the disabled_methods table on vCenter.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Migrating a VM from vCenter, the migrate option is grayed out.
The migrate option is grayed out even when the VM is powered off.

Cause

The affected VM is not removed from disabled_methods after completing a previous backup.
In this case the Avamar backup is running. The VM should be removed from disabled_methods after completing the backup.

Resolution

Caution: Take a snapshot of vCenter prior to editing the database.

To resolve this issue, follow the steps below: 

  1. Take a snapshot of the vCenter VM.
  2. Log in to the vCenter mob using this URL:
    https://vcenterIP/mob
  3. Find the affected VM moref ID.
  4. SSH to vCenter and stop the vpxd service.
    service-control --stop vmware-vpxd 
  5. Enter into VCDB.
    /opt/vmware/vpostgres/current/bin/psql -d VCDB -U postgres
  6. Verify the content of the disabled methods table and see if the affected VM is there.
    select * from VPX_DISABLED_METHODS WHERE ENTITY_MO_ID_VAL = 'vm-ID from step 3' 
  7. Delete this affected VM entry.
    delete from VPX_DISABLED_METHODS WHERE ENTITY_MO_ID_VAL = 'vm-ID from step 3'
  8. Start the vpxd service.
    service-control --start vmware-vpxd
  9. Log in to the vCenter web client, and see if the VM migrate option is visible again.

Additional Information

Affected Products

VxRail, VxRail Appliance Series, VxRail Software
Article Properties
Article Number: 000047583
Article Type: Solution
Last Modified: 26 Sept 2025
Version:  8
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