Avamar: Gen4T - Symptom Code 52728 - HW_RESUPD_CHASSIS_ERR_G4T
Summary: This article provides resolution for Gen4T Hardware >> Symptom Code 52728 - HW_RESUPD_CHASSIS_ERR_G4T.
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Symptoms
The resume_updater checks and validates the Gen4T resume settings on boot and daily.
The following error appears in the Avamar MCGUI.
A DialHome Service Request (SR) may be generated containing the following error:
The following error appears in the Avamar MCGUI.
A DialHome Service Request (SR) may be generated containing the following error:
Symptom Code 52728 Event Name: HW_RESUPD_CHASSIS_ERR_G4T
Cause
The ipmi and supervisord services may not be running on the node.
Resolution
1. Log in to the node in question as root
2. Verify the status of both services.
3. Restart both services.
Create a Support request to investigate and validate the configuration if the above steps do not resolve the problem.
2. Verify the status of both services.
service ipmi status service supervisord status
3. Restart both services.
service ipmi start service supervisord start
Create a Support request to investigate and validate the configuration if the above steps do not resolve the problem.
Affected Products
AvamarProducts
Avamar, Avamar Data Store Gen4TArticle Properties
Article Number: 000049824
Article Type: Solution
Last Modified: 28 Jul 2025
Version: 5
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