Scan to Network SMB Connection Errors 031-XXX
Summary: How to Resolve Scan to Network SMB Connection Errors 031-XXX.
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Symptoms
If you experience an issue with scanning to email following a recent Windows update, SMB V1.0 may be disabled on this system. This often results in an SMB server connection error on the printer.
As part of the Windows 10 Fall Creator’s Update, SMB V1.0 is not installed by default and will be disabled in a one-off instance if not used for 15 days.
Microsoft article regarding this change.
In order to check the SMB settings and re-enable this functionality inside of Windows, refer to the Microsoft article.
Alternatively, if the printer supports it, SMB V2.0 and V3.0 can be used instead of SMB V1.0.
If these steps do not correct the problem, please contact Dell Technical Support.
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More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.
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Cause
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Resolution
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Article Properties
Article Number: 000135687
Article Type: Solution
Last Modified: 07 Jun 2024
Version: 4
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