vProtect: Hyper-V-varmuuskopiointi epäonnistuu, kun [Vie] ExternalAPIException: Sisäinen palvelinvirhe

Summary: Agentin ensimmäisen asennuksen jälkeen vProtect Hyper-v -varmuuskopiointi epäonnistuu ja [Vie] ExternalAPIException: Sisäinen palvelinvirhe

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Symptoms

Hyper-v backup fails with [Export] ExternalAPIException: Internal Server Error.

Seuraavankaltainen poikkeus on solmulokeissa:

[2024-03-14 11:01:33.667] ERROR [pool-5-thread-28] HypervRequestSender.send:43
[3eab164e-e3c8-45ea-9fcd-dc8e5f408f7d] ApiException, code 500

[2024-03-14 11:01:33.667] ERROR [pool-5-thread-28] ExportTask.run:135
[3eab164e-e3c8-45ea-9fcd-dc8e5f408f7d] Backup task failed:

com.dell.vprotect.engine.exception.ExternalAPIException: Internal Server Error
        at com.dell.vprotect.engine.hypervisor.hyperv.HypervRequestSender.send(HypervRequestSender.java:48) ~[engine.jar:?]
        at com.dell.vprotect.engine.hypervisor.hyperv.HypervApi.convertSnapshot(HypervApi.java:360) ~[engine.jar:?]
        at com.dell.vprotect.engine.hypervisor.hyperv.vmexport.DdBoostExport.exportIncremental(DdBoostExport.java:206) ~[engine.jar:?]

Agenttilokeissa on seuraavankaltainen virhe: 

ExceptionMessage:	Could not load type 'DDBoost.ConnectorsPool' from assembly 'DDBoost, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null'.
ExceptionType:		System.TypeLoadException
StackTrace:
   at HyperVAgent.FileTransfer.DdBoostService.UploadConfiguration(String vmName, String exportConfPath, String backupFileName, DdBoostBackupDestination ddBoostBackupDestination)
   at HyperVAgent.Controllers.DdBoostController.UploadVmConfiguration(String vmName, DdBoostBackupDestinationDTO ddBoostBackupDestinationDto)
   at lambda_method(Closure , Object , Object[] )

Cause

Hypervisoriin ei ole asennettu vaadittuja Microsoft Visual C++ Redistributable 2013- ja 2015-paketteja.

Resolution

Agentin asennus vaatii .NET Framework 4.7.2:n tai uudemman, Microsoft Visual C++ Redistributable 2013:n ja 2015:n. 

vcredist_x64 jaetaan agentin mukana, ja se löytyy seuraavasta sijainnista:

C:\Program Files\vProtect\Hyper-V Agent\bin

Affected Products

vProtect
Article Properties
Article Number: 000224085
Article Type: Solution
Last Modified: 03 Apr 2025
Version:  3
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