VxRail: Upgrade serveru VMware vCenter při exportu dat ze zdrojového virtuálního počítače se nezdařil

Summary: Během upgradu softwaru VxRail VCenter došlo k selhání exportu dat ze zdrojového serveru vCenter na cílový server vCenter. Z protokolu je patrné, že mnoho času bylo věnováno exportu dat služby VMware Analytics. ...

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Symptoms

Z platformy VxRail lcm-web.log: 
2025-08-31T10:27:25.367Z <4304e36e4934ff08fc8120c70e58301b> lcm [WARN] <183> VirtualApplianceUpgradeService.java runUpgrade() (1158): LCM Exception occurred during upgrade for virtual appliance 0 - {}
com.vce.lcm.exception.LCMException: Failed to upgrade the VMware vCenter Server: Failed to export data from source VM VCENTER01.
        at com.vce.lcm.api.LCMServiceImpl.handleUpgradeException(LCMServiceImpl.java:2129)
        at com.vce.lcm.api.LCMServiceImpl.performUpgrade(LCMServiceImpl.java:509)
        at com.emc.mystic.manager.upgrade.service.VirtualApplianceUpgradeService.runUpgrade(VirtualApplianceUpgradeService.java:1134)
        at com.emc.mystic.manager.upgrade.service.PureUpgradeRestServiceImpl.lambda$retryVirtualApplianceUpgrade$0(PureUpgradeRestServiceImpl.java:129)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:829)
Caused by: com.vce.lcm.exception.LCMInternalException: Failed to upgrade the VMware vCenter Server: Failed to export data from source VM VCENTER01.
        at com.vce.lcm.core.upgrade.ComponentUpgradeService.performComponentUpgrade(ComponentUpgradeService.java:339)
        at com.vce.lcm.api.LCMServiceImpl.performComponentUpgrade(LCMServiceImpl.java:2439)
        at com.vce.lcm.api.LCMServiceImpl.performCompositeUpgrade(LCMServiceImpl.java:1845)
        at com.vce.lcm.api.LCMServiceImpl.performUpgrade(LCMServiceImpl.java:507)
        ... 7 common frames omitted
Ze strany /var/log/vmware/upgrade/export.json nově vyvinutého serveru vCenter, upgrade se nezdařil, když "Exporting VMware Analytics Service data..." s TIME_OUT Error: 
{
    "progress": 37,
    "progress_message": {
        "id": "ur.upgrade.script.export.progress.text",
        "translatable": "Exporting %(0)s data...",
        "args": [
            "VMware Analytics Service"
        ],
        "localized": "Exporting VMware Analytics Service data..."
    },
    "status": "error",
    "info": [],
    "warning": [],
    "question": null,
    "error": {
        "detail": [
            {
                "id": "ur.upgrade.execution.timedout.text",
                "translatable": "Upgrade phase timed out. The time planned for the upgrade phase was %(0)s minutes. The upgrade phase has already been running for %(1)s minutes.",
                "args": [
                    60,
                    60
                ],
                "localized": "Upgrade phase timed out. The time planned for the upgrade phase was 60 minutes. The upgrade phase has already been running for 60 minutes."
            }
        ],
        "componentKey": "upgrade_framework",
        "problemId": null,
        "resolution": {
            "id": "ur.upgrade.execution.timedout.resolution",
            "translatable": "To extend the default timeout, set environment variable %(0)s for export upgrade phase, %(1)s for import upgrade phase, and  %(2)s for import historical data phase. The timeout is in minutes.",
            "args": [
                "UPGRADE_EXPORT_TIMEOUT",
                "UPGRADE_IMPORT_TIMEOUT",
                "UPGRADE_POST_IMPORT_TIMEOUT"
            ],
            "localized": "To extend the default timeout, set environment variable UPGRADE_EXPORT_TIMEOUT for export upgrade phase, UPGRADE_IMPORT_TIMEOUT for import upgrade phase, and  UPGRADE_POST_IMPORT_TIMEOUT for import historical data phase. The timeout is in minutes."
        }
    },

Cause

K tomuto problému dochází, protože proces telemetrie odesílání odesílá nadměrný počet požadavků s jedinečnými ID, což vede k vytvoření mnoha souborů v "/var/log/vmware/analytics/prod" adresář. Někdy to vedlo k nahromadění 185 000 až 375 000 souborů.

Resolution

Viz článek KB https://knowledge.broadcom.com/external/article/322053/vcenter-server-upgrade-from-70-to-80-fai.html (externí odkaz)

  1. Připojte se ke zdrojovému serveru vCenter pomocí SSH
  2. Spuštěním následujícího příkazu zkontrolujte počet souborů vytvořených na serveru vCenter kvůli procesu odesílání telemetrie: ls /var/log/vmware/analytics/prod | wc -l
  3. Stáhněte si cleaning_vddk_script.sh skript z části Přílohy tohoto článku.
  4. Nahrajte skript do nástroje vCenter a přiřaďte oprávnění ke spuštění pomocí tohoto příkazu: chmod +x cleaning_vddk_script.sh
  5. Spusťte skript: ./cleaning_vddk_script.sh
  6. Restartujte upgrade z doplňku VxRail.

Affected Products

VxRail, VxRail Appliance Series
Article Properties
Article Number: 000372265
Article Type: Solution
Last Modified: 31 Oct 2025
Version:  3
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