VxRail: VMware vCenter Server konnte beim Exportieren von Daten von der Quell-VM nicht aktualisiert werden

Summary: Während eines Upgrades von VxRail vCenter Center schlug dieses fehl, wenn Daten vom Quell-vCenter-Server auf den Ziel-vCenter-Server exportiert wurden. Aus dem Protokoll geht hervor, dass viel Zeit für das Exportieren von VMware Analytics Service-Daten aufgewendet wurde. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Von VxRail lcm-web.logaus: 
2025-08-31T10:27:25.367Z <4304e36e4934ff08fc8120c70e58301b> lcm [WARN] <183> VirtualApplianceUpgradeService.java runUpgrade() (1158): LCM Exception occurred during upgrade for virtual appliance 0 - {}
com.vce.lcm.exception.LCMException: Failed to upgrade the VMware vCenter Server: Failed to export data from source VM VCENTER01.
        at com.vce.lcm.api.LCMServiceImpl.handleUpgradeException(LCMServiceImpl.java:2129)
        at com.vce.lcm.api.LCMServiceImpl.performUpgrade(LCMServiceImpl.java:509)
        at com.emc.mystic.manager.upgrade.service.VirtualApplianceUpgradeService.runUpgrade(VirtualApplianceUpgradeService.java:1134)
        at com.emc.mystic.manager.upgrade.service.PureUpgradeRestServiceImpl.lambda$retryVirtualApplianceUpgrade$0(PureUpgradeRestServiceImpl.java:129)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:829)
Caused by: com.vce.lcm.exception.LCMInternalException: Failed to upgrade the VMware vCenter Server: Failed to export data from source VM VCENTER01.
        at com.vce.lcm.core.upgrade.ComponentUpgradeService.performComponentUpgrade(ComponentUpgradeService.java:339)
        at com.vce.lcm.api.LCMServiceImpl.performComponentUpgrade(LCMServiceImpl.java:2439)
        at com.vce.lcm.api.LCMServiceImpl.performCompositeUpgrade(LCMServiceImpl.java:1845)
        at com.vce.lcm.api.LCMServiceImpl.performUpgrade(LCMServiceImpl.java:507)
        ... 7 common frames omitted
Vom /var/log/vmware/upgrade/export.json Protokoll des neu entwickelten vCenter Servers schlug das Upgrade fehl, wenn "Exporting VMware Analytics Service data..." mit TIME_OUT Error: 
{
    "progress": 37,
    "progress_message": {
        "id": "ur.upgrade.script.export.progress.text",
        "translatable": "Exporting %(0)s data...",
        "args": [
            "VMware Analytics Service"
        ],
        "localized": "Exporting VMware Analytics Service data..."
    },
    "status": "error",
    "info": [],
    "warning": [],
    "question": null,
    "error": {
        "detail": [
            {
                "id": "ur.upgrade.execution.timedout.text",
                "translatable": "Upgrade phase timed out. The time planned for the upgrade phase was %(0)s minutes. The upgrade phase has already been running for %(1)s minutes.",
                "args": [
                    60,
                    60
                ],
                "localized": "Upgrade phase timed out. The time planned for the upgrade phase was 60 minutes. The upgrade phase has already been running for 60 minutes."
            }
        ],
        "componentKey": "upgrade_framework",
        "problemId": null,
        "resolution": {
            "id": "ur.upgrade.execution.timedout.resolution",
            "translatable": "To extend the default timeout, set environment variable %(0)s for export upgrade phase, %(1)s for import upgrade phase, and  %(2)s for import historical data phase. The timeout is in minutes.",
            "args": [
                "UPGRADE_EXPORT_TIMEOUT",
                "UPGRADE_IMPORT_TIMEOUT",
                "UPGRADE_POST_IMPORT_TIMEOUT"
            ],
            "localized": "To extend the default timeout, set environment variable UPGRADE_EXPORT_TIMEOUT for export upgrade phase, UPGRADE_IMPORT_TIMEOUT for import upgrade phase, and  UPGRADE_POST_IMPORT_TIMEOUT for import historical data phase. The timeout is in minutes."
        }
    },

Cause

Dieses Problem tritt auf, weil der Push-Telemetrieprozess eine übermäßige Anzahl von Anforderungen mit eindeutigen IDs sendet, was zur Erstellung vieler Dateien im "/var/log/vmware/analytics/prod"-Verzeichnis. Manchmal hat dies zu einer Anhäufung von 185.000 bis 375.000 Dateien geführt.

Resolution

Siehe KB https://knowledge.broadcom.com/external/article/322053/vcenter-server-upgrade-from-70-to-80-fai.html (externer Link)

  1. Stellen Sie über SSH eine Verbindung zum vCenter-Quellserver her
  2. Führen Sie den folgenden Befehl aus, um die Anzahl der Dateien zu überprüfen, die auf dem vCenter Server aufgrund des Telemetrie-Push-Prozesses erstellt wurden: ls /var/log/vmware/analytics/prod | wc -l
  3. Laden Sie die cleaning_vddk_script.sh Skript aus dem Abschnitt Anhänge dieses Artikels.
  4. Laden Sie das Skript in vCenter hoch und weisen Sie mit diesem Befehl Ausführungsberechtigungen zu: chmod +x cleaning_vddk_script.sh
  5. Führen Sie das Skript aus: ./cleaning_vddk_script.sh
  6. Starten Sie das Upgrade über das VxRail-Plug-in neu.

Affected Products

VxRail, VxRail Appliance Series
Article Properties
Article Number: 000372265
Article Type: Solution
Last Modified: 31 Oct 2025
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.