VxRail : Échec de la mise à niveau de VMware vCenter Server lors de l’exportation des données à partir de la machine virtuelle source

Summary: Lors d’une mise à niveau de VxRail vCenter, il échoue lors de l’exportation des données du vCenter Server source vers le vCenter Server cible. Le journal montre que beaucoup de temps a été consacré à l’exportation des données de VMware Analytics Service. ...

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Symptoms

À partir de VxRail lcm-web.log: 
2025-08-31T10:27:25.367Z <4304e36e4934ff08fc8120c70e58301b> lcm [WARN] <183> VirtualApplianceUpgradeService.java runUpgrade() (1158): LCM Exception occurred during upgrade for virtual appliance 0 - {}
com.vce.lcm.exception.LCMException: Failed to upgrade the VMware vCenter Server: Failed to export data from source VM VCENTER01.
        at com.vce.lcm.api.LCMServiceImpl.handleUpgradeException(LCMServiceImpl.java:2129)
        at com.vce.lcm.api.LCMServiceImpl.performUpgrade(LCMServiceImpl.java:509)
        at com.emc.mystic.manager.upgrade.service.VirtualApplianceUpgradeService.runUpgrade(VirtualApplianceUpgradeService.java:1134)
        at com.emc.mystic.manager.upgrade.service.PureUpgradeRestServiceImpl.lambda$retryVirtualApplianceUpgrade$0(PureUpgradeRestServiceImpl.java:129)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:829)
Caused by: com.vce.lcm.exception.LCMInternalException: Failed to upgrade the VMware vCenter Server: Failed to export data from source VM VCENTER01.
        at com.vce.lcm.core.upgrade.ComponentUpgradeService.performComponentUpgrade(ComponentUpgradeService.java:339)
        at com.vce.lcm.api.LCMServiceImpl.performComponentUpgrade(LCMServiceImpl.java:2439)
        at com.vce.lcm.api.LCMServiceImpl.performCompositeUpgrade(LCMServiceImpl.java:1845)
        at com.vce.lcm.api.LCMServiceImpl.performUpgrade(LCMServiceImpl.java:507)
        ... 7 common frames omitted
À partir de l' /var/log/vmware/upgrade/export.json log du nouveau vCenter Server, la mise à niveau échouait lorsque le message «Exporting VMware Analytics Service data..." avec TIME_OUT Error: 
{
    "progress": 37,
    "progress_message": {
        "id": "ur.upgrade.script.export.progress.text",
        "translatable": "Exporting %(0)s data...",
        "args": [
            "VMware Analytics Service"
        ],
        "localized": "Exporting VMware Analytics Service data..."
    },
    "status": "error",
    "info": [],
    "warning": [],
    "question": null,
    "error": {
        "detail": [
            {
                "id": "ur.upgrade.execution.timedout.text",
                "translatable": "Upgrade phase timed out. The time planned for the upgrade phase was %(0)s minutes. The upgrade phase has already been running for %(1)s minutes.",
                "args": [
                    60,
                    60
                ],
                "localized": "Upgrade phase timed out. The time planned for the upgrade phase was 60 minutes. The upgrade phase has already been running for 60 minutes."
            }
        ],
        "componentKey": "upgrade_framework",
        "problemId": null,
        "resolution": {
            "id": "ur.upgrade.execution.timedout.resolution",
            "translatable": "To extend the default timeout, set environment variable %(0)s for export upgrade phase, %(1)s for import upgrade phase, and  %(2)s for import historical data phase. The timeout is in minutes.",
            "args": [
                "UPGRADE_EXPORT_TIMEOUT",
                "UPGRADE_IMPORT_TIMEOUT",
                "UPGRADE_POST_IMPORT_TIMEOUT"
            ],
            "localized": "To extend the default timeout, set environment variable UPGRADE_EXPORT_TIMEOUT for export upgrade phase, UPGRADE_IMPORT_TIMEOUT for import upgrade phase, and  UPGRADE_POST_IMPORT_TIMEOUT for import historical data phase. The timeout is in minutes."
        }
    },

Cause

Ce problème se produit parce que le processus de télémétrie push envoie un nombre excessif de demandes avec des ID uniques, ce qui entraîne la création de nombreux fichiers dans le "/var/log/vmware/analytics/prod" dans le répertoire . Parfois, cela a conduit à l’accumulation de 185 000 à 375 000 dossiers.

Resolution

Consultez l’article https://knowledge.broadcom.com/external/article/322053/vcenter-server-upgrade-from-70-to-80-fai.html de la base de connaissances (lien externe)

  1. Connectez-vous au vCenter Server source à l’aide de SSH
  2. Exécutez la commande suivante pour vérifier le nombre de fichiers créés sur le serveur vCenter en raison du processus d’envoi de télémétrie : ls /var/log/vmware/analytics/prod | wc -l
  3. Téléchargez le cleaning_vddk_script.sh de la section Pièces jointes de cet article.
  4. Téléchargez le script dans vCenter et attribuez les autorisations « run » à l’aide de cette commande : chmod +x cleaning_vddk_script.sh
  5. Exécutez le script : ./cleaning_vddk_script.sh
  6. Redémarrez la mise à niveau à partir du plug-in VxRail.

Affected Products

VxRail, VxRail Appliance Series
Article Properties
Article Number: 000372265
Article Type: Solution
Last Modified: 31 Oct 2025
Version:  3
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