VxRail: Nie udało się uaktualnić serwera VMware vCenter Server podczas eksportowania danych ze źródłowej maszyny wirtualnej

Summary: Podczas uaktualniania VxRail VCenter nie udało się wyeksportować danych ze źródłowego serwera vCenter Server do docelowego serwera vCenter Server. Z dziennika wynika, że dużo czasu poświęcono na "Eksportowanie danych usługi VMware Analytics". ...

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Symptoms

Z VxRail lcm-web.log: 
2025-08-31T10:27:25.367Z <4304e36e4934ff08fc8120c70e58301b> lcm [WARN] <183> VirtualApplianceUpgradeService.java runUpgrade() (1158): LCM Exception occurred during upgrade for virtual appliance 0 - {}
com.vce.lcm.exception.LCMException: Failed to upgrade the VMware vCenter Server: Failed to export data from source VM VCENTER01.
        at com.vce.lcm.api.LCMServiceImpl.handleUpgradeException(LCMServiceImpl.java:2129)
        at com.vce.lcm.api.LCMServiceImpl.performUpgrade(LCMServiceImpl.java:509)
        at com.emc.mystic.manager.upgrade.service.VirtualApplianceUpgradeService.runUpgrade(VirtualApplianceUpgradeService.java:1134)
        at com.emc.mystic.manager.upgrade.service.PureUpgradeRestServiceImpl.lambda$retryVirtualApplianceUpgrade$0(PureUpgradeRestServiceImpl.java:129)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:829)
Caused by: com.vce.lcm.exception.LCMInternalException: Failed to upgrade the VMware vCenter Server: Failed to export data from source VM VCENTER01.
        at com.vce.lcm.core.upgrade.ComponentUpgradeService.performComponentUpgrade(ComponentUpgradeService.java:339)
        at com.vce.lcm.api.LCMServiceImpl.performComponentUpgrade(LCMServiceImpl.java:2439)
        at com.vce.lcm.api.LCMServiceImpl.performCompositeUpgrade(LCMServiceImpl.java:1845)
        at com.vce.lcm.api.LCMServiceImpl.performUpgrade(LCMServiceImpl.java:507)
        ... 7 common frames omitted
Z /var/log/vmware/upgrade/export.json dziennika nowo opracowanego serwera vCenter, uaktualnienie nie powiodło się, gdy "Exporting VMware Analytics Service data..." z TIME_OUT Error: 
{
    "progress": 37,
    "progress_message": {
        "id": "ur.upgrade.script.export.progress.text",
        "translatable": "Exporting %(0)s data...",
        "args": [
            "VMware Analytics Service"
        ],
        "localized": "Exporting VMware Analytics Service data..."
    },
    "status": "error",
    "info": [],
    "warning": [],
    "question": null,
    "error": {
        "detail": [
            {
                "id": "ur.upgrade.execution.timedout.text",
                "translatable": "Upgrade phase timed out. The time planned for the upgrade phase was %(0)s minutes. The upgrade phase has already been running for %(1)s minutes.",
                "args": [
                    60,
                    60
                ],
                "localized": "Upgrade phase timed out. The time planned for the upgrade phase was 60 minutes. The upgrade phase has already been running for 60 minutes."
            }
        ],
        "componentKey": "upgrade_framework",
        "problemId": null,
        "resolution": {
            "id": "ur.upgrade.execution.timedout.resolution",
            "translatable": "To extend the default timeout, set environment variable %(0)s for export upgrade phase, %(1)s for import upgrade phase, and  %(2)s for import historical data phase. The timeout is in minutes.",
            "args": [
                "UPGRADE_EXPORT_TIMEOUT",
                "UPGRADE_IMPORT_TIMEOUT",
                "UPGRADE_POST_IMPORT_TIMEOUT"
            ],
            "localized": "To extend the default timeout, set environment variable UPGRADE_EXPORT_TIMEOUT for export upgrade phase, UPGRADE_IMPORT_TIMEOUT for import upgrade phase, and  UPGRADE_POST_IMPORT_TIMEOUT for import historical data phase. The timeout is in minutes."
        }
    },

Cause

Ten problem występuje, ponieważ proces telemetrii wypychania wysyła nadmierną liczbę żądań z unikatowymi identyfikatorami, co powoduje utworzenie wielu plików w "/var/log/vmware/analytics/prod" katalogu. Czasami prowadziło to do nagromadzenia od 185 000 do 375 000 plików.

Resolution

Zapoznaj się z artykułem https://knowledge.broadcom.com/external/article/322053/vcenter-server-upgrade-from-70-to-80-fai.html bazy wiedzy (łącze zewnętrzne)

  1. Nawiązywanie połączenia ze źródłowym serwerem vCenter Server przy użyciu protokołu SSH
  2. Uruchom następujące polecenie, aby sprawdzić liczbę plików utworzonych na serwerze vCenter ze względu na proces telemetrii wypychania: ls /var/log/vmware/analytics/prod | wc -l
  3. Pobierz plik cleaning_vddk_script.sh Skrypt z sekcji Załączniki tego artykułu.
  4. Prześlij skrypt do vCenter i przypisz uprawnienia "uruchomienie" za pomocą tego polecenia: chmod +x cleaning_vddk_script.sh
  5. Uruchom skrypt: ./cleaning_vddk_script.sh
  6. Uruchom ponownie aktualizację z wtyczki VxRail.

Affected Products

VxRail, VxRail Appliance Series
Article Properties
Article Number: 000372265
Article Type: Solution
Last Modified: 31 Oct 2025
Version:  3
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