Cyber Recovery：NetWorker DR 失败并显示错误“Unable to set user privileges based user token for SYSTEM...”

Summary: Cyber Recovery：NetWorker DR 失败并显示错误消息。无法基于 networker.server.vault 上的 SYSTEM 用户令牌设置用户权限：无法验证安全令牌。

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Symptoms

日志中的故障点是在 nsrdr 命令恢复 bootstrap 数据之后。然后，它会尝试使用 REST 卸载设备。发生错误，导致中断自动 Cyber Recovery DR。

下面是 Cyber Recovery 主机的“apps.log”的摘录。
  
[2023-02-28 13:22:54.062] [INFO] [apps] [ddssh.go:718 CreateSSHClientConn()] : SSH connecting to 192.168.1.10:22 
[2023-02-28 13:22:54.179] [INFO] [apps] [ddssh.go:317 RunSSHCmd()] : Running: 192.168.1.10:22 nsrdr -d 192.168.1.20_vault_dev_0 -B 2432563240 -a -A
[2023-02-28 13:28:14.608] [INFO] [apps] [RecoverNetWorkerApp.go:1278 NWUnmountDevices()] : Umounting devices from the vault before running DR procedure...
[2023-02-28 13:28:14.609] [INFO] [apps] [restapi_client.go:261 CallRESTAPI()] : Methods is :GET URL is:https://192.168.1.10:9090/nwrestapi/v2/datazone/devices
[2023-02-28 13:28:19.522] [INFO] [apps] [appsUtils.go:109 HandleNWResponse()] : REST status code :500
[2023-02-28 13:28:19.523] [ERROR] [apps] [appsUtils.go:123 HandleNWResponse()] : Error response is : {Message:Unable to set user privileges based on user token for SYSTEM on networker.server.vault: Failed to validate security token.
 Status:{Code:500 Class:Server Error Reason:Internal Server Error}}

从存储区 NetWorker 服务器的呈现 daemon.log 中提取。
  
28/02/2023 13:28:10  nsrd NSR info Disaster Recovery Notice: Bootstrap recovery from the backup 2432563240 is completed with the status Succeeded  
28/02/2023 13:28:15  nsrd AUTHC critical Unable to set user privileges based on user token for SYSTEM on networker.server.vault: Failed to validate security token.

Cyber Recovery Manager 中的错误;

Cyber Recovery Manager 中的错误
 
 
 

Cause

存储区 NetWorker 服务器上的系统令牌无效。即使以默认状态（在运行任何 DR 之前）登录到存储区 NetWorker Server 的 NMC 也会失败并显示错误。

错误信息
 
 

Resolution

  1. 清理失败的 NetWorker 应用程序恢复，以便存储区 NetWorker 服务器处于其默认状态（如果尚未完成）。
  2. 在存储区中卸载 NetWorker。
  3. 重命名 '..\EMC NetWorker\nsr“ 文件夹到 ”..\EMC NetWorker\old.nsr“ 和 ”..\EMC NetWorker\Management 文件夹到 “..\EMC NetWorker\old。管理。
  4. 将存储区中的 NetWorker 重新安装到同一位置，并使用与之前相同的版本和凭据。
  5. 验证 NetWorker 是否已启动并正在运行。
  6. 在 Cyber Recovery 中删除并重新创建 NetWorker 资产。
  7. 再次运行 DR。

Affected Products

PowerProtect Cyber Recovery, NetWorker

Products

Cyber Recovery Series
Article Properties
Article Number: 000210780
Article Type: Solution
Last Modified: 19 Sept 2023
Version:  3
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