Connectrix: How to Collect a Switch Log File Using PuTTY

Summary: This article gives step-by-step instructions on how to collect switch support logs using PuTTY.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

Follow these steps to collect switch logs:

  1. Double-click the PuTTY icon to launch the application.

PuTTY icon
Figure 1: The PuTTY icon
 

  1. Click Logging. The logging settings are listed on the right.

logging settings
Figure 2: Logging settings

 

  1. Click All session output.
  2. Leave Putty.log as the file name.

Putty log
Figure 3: Logging options and file name

 

  1. Click Browse to choose the save location.
  2. Ensure that Desktop is selected here.

Desktop is selected
Figure 4: Save the file to the desktop.

 

  1. Click Save.
  2. Ensure Ask the user every time is selected, then click Open to begin the session.

Ask the user every time is selected
Figure 5: Ensure that Ask the user every time is selected.

 

  1. Type the username and press <Enter>.

username
Figure 6: Enter the username.
 

  1. Type the password and press <Enter>.

password entry
Figure 7: Enter the password.
 

  • On a Brocade switch, run supportshow to collect the switch log.
  • On a Cisco switch, run show tech-support details | no-more command to collect the switch log.

 

  1. Type exit to close PuTTY.


A log file is now saved to the desktop.
 

Additional Information


 

Affected Products

Connectrix MDS-Series
Article Properties
Article Number: 000018926
Article Type: How To
Last Modified: 16 Feb 2026
Version:  7
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.