Avamar: Backup Finished Daily with Status Timed out - End
Summary: Backup is finished every day within the same timeframe, with the status "Timed out - End"
Symptoms
-- In the backup log file these two messages are present:
2025-04-23 23:59:05 avtar Info <8758>: Canceled - exiting...
2025-04-23 23:59:05 avtar Info <9772>: Starting graceful (staged) termination, MCS cancel (wrap-up stage)
-- Logged as admin in the Avamar Server; following command confirm the backup status (the Elapsed time is nearly the same every day):
admin@LabAJS-AVE:~/>: mccli activity show --name=/clients/client-hostname.dell.com --verbose
0,23000,CLI command completed successfully.
Status Start Time Elapsed Type Progress Bytes Client Domain
--------------- -------------------- ----------- ---------------- -------------- ------------------------ --------
Timed Out - End 2025-04-23 19:00 BRT 04h:59m:00s Scheduled Backup 912.7 GB client-hostname.dell.com /clients
Timed Out - End 2025-04-22 19:00 BRT 04h:58m:48s Scheduled Backup 1.1 TB client-hostname.dell.com /clients
-- This is the backup status seen in the Avamar User Interface (AUI):

Cause
-- Overtime was not allowed in the backup client:
admin@LabAJS-AVE:~/>: mccli client show --name=/clients/client-hostname.dell.com |egrep "Attrib|---|Name|Overtime" |grep -v "N/A";date Attribute Value
------------------------ --------------------------------------------------------------------
Client Name client-hostname.dell.com
Fully Qualified Name /clients/client-hostname.dell.com
Overtime Option No overtime allowed
Thu Apr 24 14:34:53 -03 2025
-- This can be seen also in the Avamar User Interface (AUI):

Resolution
-- Open the Avamar User Interface (AUI) https://avamar-hostname/aui to edit the backup client, changing "No overtime allowed" to "Overtime until successful backup" for instance:
(1) Asset Management > (2) select the backup client domain > (3) find and select the backup client > (4) Click "MORE ACTIONS" > (5) Click "Edit Client"

(6) Click the arrow down by the right of "No overtime allowed" > (7) Click "Overtime until successful backup" OR "Always allow overtime" > (8) Click "UPDATE"

-- This is the status shown using command-line interface:
admin@LabAJS-AVE:~/>: mccli client show --name=/clients/client-hostname.dell.com |egrep "Attrib|---|Name|Overtime" |grep -v "N/A";date
Attribute Value
------------------------ --------------------------------------------------------------------
Client Name client-hostname.dell.com
Fully Qualified Name /clients/client-hostname.dell.com
Overtime Option Overtime until successful backup
Thu Apr 24 14:38:21 -03 2025