Avamar: Restore from Data Domain fails with "SSL library error"

• Restored files appear in the specified location but are corrupted and cannot be opened.
• File-level restore from Data Domain fails or completes with exceptions such as: 

Data Domain server "avamar.emc.com" open failed DDR result code: 5341, desc: SSL library error
Problem logging into the DDR server index:
avtar Warning: Unable to get ddr_files.xml for clientid 1234abc and backupid 0
avtar Warning: Unable to retrieve DDR info for 'D:\text.txt'
Unable to open container file for location media
INTERNAL CYCLE ERROR: Unable to restore data for file 'D:\text.txt' (code:3 - pax container object not existant)
Error restoring path "D:\text.txt" to "D:\".
Restore of "D:\text.txt" failed

The restore job uses High encryption settings for Data Domain communication. This issue is more likely to occur when restoring across a WAN link between the Windows client and the Data Domain system.

1. In the restore job settings, set Encryption method from Data Domain system to None.
   This disables SSL encryption for the restore operation.

2. If disabling encryption is not permitted due to security policies:

   • Open a case with Dell Support for further troubleshooting.

• Disabling encryption may expose data during transfer; confirm compliance with your organization’s security requirements.
• Issue primarily affects WAN-based restores; LAN restores may succeed with encryption enabled.