VNX: File Options Grayed Out in Unisphere

VNX File options grayed out in Unisphere.

Security was broke due to bad passwords given to sysadmin and nasadmin. Sysadmin and nasadmin account should not contain special characters like:
# ! ( ) $  : < > | \

Create a global or administrator user "tempadmin," with password "sysadmin"
(It is recommended to use "\" before the special character used in the password)

# /nasmcd/sbin/naviseccli -User sysadmin -Password oldpassword -scope 0 -h SPA Security -adduser -user tempadmin -password sysadmin -scope 0 -role administrator -type system

WARNING: You are about to create user : tempadmin
Proceed?(y/n) y

Verify that the temporary user account is created:

# /nasmcd/sbin/naviseccli -h spa -user tempadmin -password sysadmin -scope 0 security -list
 Username:  tempadmin
Role:      administrator
Scope:     global

Username:  sysadmin
Role:      administrator
Scope:     global

Remove the sysadmin account.

# /nasmcd/sbin/naviseccli -User tempadmin -Password sysadmin -scope 0 -h SPA Security -rmuser -user sysadmin -scope 0

Update Control Station array security cache files using nas_storage, using the array administrator username, and the current user password (as set on the array):

# nas_storage  l
id   acl    name           serial_number
1    0      XXXXXXXXXXXX    XXXXXXXXXXX


# nas_storage -modify id=<CLARiiON ID> -security

Enter the Global CLARiiON account information
Username: tempadmin
Password: *********             Retype your response to validate
Password: *********
Setting security information for XXXXXXXXXXXXX
done

Log in to the Unisphere with tempadmin account and confirm that the File options are up.

Re-create the sysadmin account

# /nasmcd/sbin/naviseccli -User tempadmin -Password sysadmin -scope 0 -h SPA Security -adduser -user sysadmin -password sysadmin -scope 0 -role administrator -type system

Remove the tempadmin account.

# /nasmcd/sbin/naviseccli -User sysadmin -Password sysadmin -scope 0 -h SPB Security -rmuser -user tempadmin -scope 0

Verify that the Tempadmin user was successfully removed.

# /nasmcd/sbin/naviseccli -h spa -user sysadmin -password sysadmin -scope 0 security -list

Username:  sysadmin
Role:      administrator
Scope:     global

To change the password for the sysadmin account, login to Unisphere with sysadmin/sysadmin.

1. Select the array from the list
2. Go to Settings->Global User
3. Click sysadmin from the Users list and click Modify
4. Enter the new password and confirm and click OK.
5. Logout and re-login with the modified sysadmin password