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Resolving error code 2000-0251 when launching the ePSA diagnostics on a Dell personal computer

Summary: This article is a guide to resolving the error 2000-0251 when launching the ePSA diagnostics on a Dell personal computer.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

If the error code 2000-0251 is reported every time you launch the ePSA diagnostics on a Dell personal computer, then follow the resolution steps listed below.

The error message indicates that the event log has not been checked lately. The event log provides various BIOS and Diagnostic events, which does not mean that there is an issue with your personal computer.

Cause

Cause information is not available.

Resolution

  1. Check the event log in the BIOS to note down and address any errors listed and then clear the system logs

    Note: Not every Dell personal computer (for example - The Precision Rack 7910 workstation) contains an event log to check. If so, go to the next step.

  2. Update the BIOS to the Latest Version:

    1. Go to the Dell Support Site

    2. Enter your service tag or express service code to get drivers specific to how your system shipped

      Alternatively you can choose your system from the product list to get a general list of drivers for that system

    3. Click the Drivers and Downloads drawer in the menu

    4. Ensure that you have the correct operating system set

    5. Select BIOS from the category drop-down

    6. Click the download link

    7. Once you double-click the install file - follow the on-screen instructions to update to this revision

     
    Note: Keep in mind that this system restarts during the BIOS update process and have the system connected to uninterrupted power during this procedure.

  3. Repeat the PSA Diagnostics and see if the error repeats. Learn How to Run a Preboot Diagnostic Test on a Dell Computer.

  4. If the issue continues, then please contact us for further support, contact Dell Technical Support.

For a complete list of 2000-series PSA error codes, see KB article Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series)

Affected Products

Alienware, Dell Pro Max Micro, Dell Pro Max Slim, Dell Pro Max Tower, Dell Pro Micro, Dell Pro Slim, Dell Pro Tower, Dell Slim, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, Vostro, XPS, G Series, Chromebook, G Series, Alienware, Dell Plus , Dell Pro, Dell Pro Max, Dell Pro Plus, Dell Pro Premium, Inspiron, Latitude, Dell Pro Rugged, Vostro, XPS, Legacy Laptop Models, Latitude Tablets, XPS Tablets, Fixed Workstations, Mobile Workstations, Dell Pro Max Micro XE FCM2250, Dell Pro Max Slim XE FCS1250, Dell Pro Max Tower T2 XE FCT2250, Dell Pro Max 16 XE MC16250, Dell Pro Micro Plus XE QBM1250, Dell Pro Slim Plus XE5 QBS1250, Dell Pro Tower Plus XE5 QBT1250 ...
Article Properties
Article Number: 000139065
Article Type: Solution
Last Modified: 03 Apr 2025
Version:  7
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