Network Disconnects Intermittently When Using Type-C USB to RJ45 Adapter on Latitude 5320
Summary: This article talks about intermittent network connection over Type-C USB to RJ45 adapter and how to troubleshoot the issue.
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Symptoms
Latitude users may experience intermittent connection when using Type-C to RJ45 adapter on their laptop.
Affected products
- Latitude 5320
Cause
No cause information is available.
Resolution
Update to the latest version of the Realtek USB GBE Ethernet Controller Driver on the computer and follow the steps below to change the power settings. To download and install the driver, reference How to Download and Install Dell Drivers.
To change the power settings, go to Device Manager and select Network Adapter. Double-click Realtek USB Gbe Family Controller to open the Properties. Go to the Power Management tab and clear Allow the computer to turn off this device to save power. Then go to Advanced tab and select Idle Power Saving under Property. Select Disabled under Value.
Note: When idle power saving is disabled, the laptop consumes power instead of saving power when the laptop is idle. It is advised to connect AC adapter to the laptop whenever in use or idle for good experience.
Affected Products
Latitude 5320Article Properties
Article Number: 000195577
Article Type: Solution
Last Modified: 13 May 2026
Version: 8
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