PowerProtect Data Manager: Backup failed with error "Unable to find an asset with id"

Summary: PowerProtect Data Manager backup failed with error "Unable to find an asset with id".

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

This behaviour may be observed with all agent-based backups.
  
.../DPSAPPS/AgentService/logsAppBackupAssets_XYZ.log has below errors.
[2023-03-16 00:00:59,959 GMT| 2023-03-16 13:00:59,959961 New Zealand Standard Time| APPBACKUPASSETS_A9F555F0E20F745C| PID-3268| TID-10096| ERROR| TraceContext-TRACE_ID:a9f555f0e20f745c;EXEC_ID:a5c1f5252
6a46128] JobManager\Ops\Ops.py-run()-Line 2255- GeneralError 'uniqueId' while fetching uniqueId and status
Traceback (most recent call last):
  File "JobManager\Ops\Ops.py", line 2251, in run
KeyError: 'uniqueId'
... ...
[2023-03-16 00:01:00,053 GMT| 2023-03-16 13:01:00,053762 New Zealand Standard Time| APPBACKUPASSETS_A9F555F0E20F745C| PID-3268| TID-10096| ERROR| TraceContext-TRACE_ID:a9f555f0e20f745c;EXEC_ID:a5c1f5252
6a46128] JobManager\Ops\Ops.py-run()-Line 2391- Unable to find an asset with id: <An_ID>
Traceback (most recent call last):
  File "JobManager\Ops\Ops.py", line 2324, in run
KeyError: '<An_ID>'


Cause

This is a known issue in PowerProtect Data Manager.

Resolution

This issue is fixed in PowerProtect Data Manager 19.13 and higher. An upgrade is required. 

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000211851
Article Type: Solution
Last Modified: 18 May 2023
Version:  2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.