DDBOOST_USER' does not have sufficient access rights is seen from the NetWorker side

Customer can log in with the same ddboost user that is getting the error for with no issue from the DD side.

From DD SUB logs you see something similar to the below:

[ddfs.info]:

09/02 14:59:42.999817 [b7e3c10] WARNING: Client DDBOOST_USER did not match access list entries
09/02 14:59:42.999839 [b7e3c10] nfsproc3_ost_mnt_3_svc: client access denied for IP x.x.x.x version x.x

DDBOOST_USER' does not have sufficient access rights is seen from the NetWorker side.

DD integrated with NetWorker might see an error as follows:

DDBOOST_USER' does not have sufficient access rights is seen from NetWorker side even though DDBOOST user is working fine from DD side and also if you tried to change password, add new ddboost user, assign new SU it shows same error "DDBOOST_USER' does not have sufficient access rights."

When Encryption and Authentication settings had been configured for DD Boost. You then have to add in the clients that can access the DD over DD Boost protocol. It might have not been done by the implementation engineer.

The issue is ddboost client access issue.

Fix:
Adding the Windows client to the access list resolves it.

# ddboost clients add <client>