NMC no longer accessible after Windows OS updates applied
Summary: NMC is no longer accessible after Windows OS updates applied KB5050182/KB5050008
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Symptoms
The NetWorker Management Console (NMC) is not accessible. An error is returned regarding connection issues on port 5672.
NetWorker Processes and Ports
Cause
The following Windows updates were applied.
- https://support.microsoft.com/en-us/topic/january-14-2025-kb5050008-os-build-17763-6775-9a174725-a7ea-4e37-a6f8-e86f7c4d3f31
- https://support.microsoft.com/en-us/topic/january-14-2025-kb5050182-cumulative-update-for-net-framework-3-5-4-7-2-and-4-8-for-windows-10-version-1809-and-windows-server-2019-8a04f164-ba21-4162-ab90-35459f44c13e
Resolution
Remove the two windows OS patches that were applied.
On the NMC server, Check that the ports 5672 / 5671 can be reached on the NetWorker server:
nsrports -t NW_SERVER_ADDRESS -p 5671 nsrports -t NW_SERVER_ADDRESS -p 5672These connections must succeed.
Affected Products
NetWorker Family, NetWorker, NetWorker Management ConsoleArticle Properties
Article Number: 000276196
Article Type: Solution
Last Modified: 28 Feb 2025
Version: 1
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