PowerProtect Data Manager：VMバックアップは完了するが、CBT例外が報告される

Summary: PowerProtect Data Manager (PPDM)：仮想マシン(VM)のバックアップは完了しますが、変更ブロック追跡(CBT)と接続関連の例外が報告されます。

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Symptoms

バックアップは正常に完了しますが、次の例外が報告されます。

BackupVmSessions-7953fa47-464c-4e1a-bd9e-c75dba550cb5.log.gz: 2023-04-11T12:21:59.646Z ERROR: [a7f64e4e66eb12ea;a034f4655187aa6c] Unable to open source VMDK '[xxxx-000002.vmdk'. VDDK Error: 14009: The server refused connection.
BackupVmSessions-7953fa47-464c-4e1a-bd9e-c75dba550cb5.log.gz: 2023-04-11T12:21:59.646Z ERROR: [a7f64e4e66eb12ea;a034f4655187aa6c] Unable to query allocated blocks of virtual disk '[xxxx-000002.vmdk'.
BackupVmSessions-7953fa47-464c-4e1a-bd9e-c75dba550cb5.log.gz: 2023-04-11T12:21:59.646Z ERROR: [a7f64e4e66eb12ea;a034f4655187aa6c] Unable to collect list of allocated blocks for 'Hard disk 1'.
BackupVmSessions-7953fa47-464c-4e1a-bd9e-c75dba550cb5.log.gz: 2023-04-11T12:21:59.646Z WARN: [a7f64e4e66eb12ea;a034f4655187aa6c] Unable to collect list of allocated blocks for 'Hard disk 1'. Unable to query allocated blocks of virtual disk '[xxxx-000002.vmdk'. Unable to open source VMDK '[xxxx-000002.vmdk'. VDDK Error: 14009: The server refused connection.
BackupVmSessions-7953fa47-464c-4e1a-bd9e-c75dba550cb5.log.gz: 2023-04-11T12:21:59.646Z NOTICE: [a7f64e4e66eb12ea;a034f4655187aa6c] Used Block metadata is not available for "Hard disk 1".
BackupVmSessions-7953fa47-464c-4e1a-bd9e-c75dba550cb5.log.gz: 2023-04-11T12:21:59.651Z TRACE: [a7f64e4e66eb12ea;a034f4655187aa6c] Examining datastore Datastore:datastore-69, type 'VMFS'.
BackupVmSessions-7953fa47-464c-4e1a-bd9e-c75dba550cb5.log.gz: 2023-04-11T12:21:59.651Z WARN: [a7f64e4e66eb12ea;a034f4655187aa6c] CBT data not available: Synthesizing used block list to cover entire logical disk.
BackupVmSessions-7953fa47-464c-4e1a-bd9e-c75dba550cb5.log.gz: 2023-04-11T12:21:59.651Z NOTICE: [a7f64e4e66eb12ea;a034f4655187aa6c] Used bytes = 107374182400, changed bytes = 2071789568, change rate = 001.93%.

 

Cause

保護エンジン(vProxy)は、関連するVMware ESXi serverのポート902と通信できません。

Resolution

保護エンジン(vProxy)がVMware ESXiサーバーのポート902ポートと通信できることを確認します。 

Affected Products

PowerProtect Data Manager, PowerProtect Software
Article Properties
Article Number: 000212665
Article Type: Solution
Last Modified: 19 Sept 2025
Version:  3
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