Hard link files with NTFS appear corrupt after encryption

Resumen: Customers that hard link windows files with the encryption policy Common and User may not be able to access the files after a successful encryption sweep. The hard link displays permission errors, and looks like garbled. ...

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Síntomas

Affected Products:

  • Dell Data Protection | Enterprise Edition
  • Dell Data Protection | Personal Edition

Affected Versions:

  • v8.4.1

Some errors seen while attempting to access the file through the command line are:

Location is not available
C:\Users\test\My Documents is not accessible. Access is denied.

Note: A hard link is a directory entry that associates a name with a file on a file system. (A directory is itself a special file that contains a list of such entries.) The term is used in file systems which allow multiple hard links to be created for the same file. This creates multiple names for the same file, causing an aliasing effect: Such as, if one of its names is used to open the file, and changes are made to its content, then these changes are visible when an alternative name is used to open the file.

Causa

Not Applicable

Resolución

Upgrade to build 8.4.1.6590 or later.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Productos afectados

Dell Encryption
Propiedades del artículo
Número del artículo: 000126180
Tipo de artículo: Solution
Última modificación: 04 ene 2024
Versión:  11
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