NetWorker: Incomplete Policy Notifications for Parallel Save Stream Backups

Resumen: NetWorker: Incomplete Policy Notifications for Parallel Save Stream Backups due to NetWorker client trying to communicate down a network interface which is not accessible to it.

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Síntomas

Only Parallel Save Stream (PSS) backups are affected. Server Network Interface field is correctly set in the client instance.  One of the NICs on the backup server (not the one in SNI interface) is not reachable from the NW client.  That it is not reachable is by design.  NetWorker should be able to use only the interface defined in the Server Network Interface field for all operations.

 

The notification is incomplete.

 

A notification which should contain multiple save set details only actually contains one.

 

For Example:

Incorrect Notification (only one save set listed despite many being backed up):

--- Traditional Backup Action report ---
Policy name:FS_backup_2
Workflow name:FS_backup_2_wf
Action name:backup
Action status:succeeded
Action start time:01/30/25 09:18:22
Action duration:0 hours 1 minutes 35 seconds
Total 1 client(s), 0 Succeeded with warning(s), 1 Succeeded, 0 Failed, 0 Unresolved.
        ---Successful backups (no size or files)---
        nw231:/felix/atestdir, level=full, duration 0 hours 0 minutes 0 seconds
        ---Successful backups with warnings---
        none
        ---Failed backups---
        none
        ---Unresolved clients---
        none

Correct Notification:

Policy name:FS_backup_2
        Workflow name:FS_backup_2_wf, Workflow status:succeeded, Workflow start time:01/30/25 09:18:22, Duration:0 hours 2 minutes 19 seconds
                Action name:backup, Action status:succeeded, Action start time:01/30/25 09:18:22, Duration:0 hours 1 minutes 35 seconds
--- Traditional Backup Action report ---
Policy name:FS_backup_2
Workflow name:FS_backup_2_wf
Action name:backup
Action status:succeeded
Action start time:01/30/25 09:41:00
Action duration:0 hours 0 minutes 25 seconds
Total 1 client(s), 0 Succeeded with warning(s), 1 Succeeded, 0 Failed, 0 Unresolved.
        ---Successful backups---
        nw231:/alice, level=full, size 54 MB, duration 0 hours 0 minutes 3 seconds, 35 files
        nw231:/felix/atestdir, level=full, size 54 MB, duration 0 hours 0 minutes 3 seconds, 33 files
        nw231:/felix/btestdir, level=full, size 4 KB, duration 0 hours 0 minutes 2 seconds, 4 files
        nw231:/felix/cron.deny, level=full, size 4 KB, duration 0 hours 0 minutes 2 seconds, 3 files
        nw231:/felix/cron.deny.R, level=full, size 4 KB, duration 0 hours 0 minutes 3 seconds, 3 files
        nw231:/felix/ctestdir, level=full, size 55 MB, duration 0 hours 0 minutes 3 seconds, 33 files
        nw231:/felix/somefile1, level=full, size 7 KB, duration 0 hours 0 minutes 1 seconds, 3 files
        nw231:/opt/rapid7, level=full, size 544 MB, duration 0 hours 0 minutes 5 seconds, 3470 files
        ---Successful backups with warnings---
        none
        ---Failed backups---
        none
        ---Unresolved clients---
        none

Causa

This is a bug in the NetWorker code which affects notifications in Parallel Save Stream backups.    Dell NetWorker Engineering are working on a fix for this issue under the internal reference:  NETWORKER-127096.

 

Resolución

Contact Dell NetWorker Support for an update on the progress of bug reference NETWORKER-127096

Productos afectados

NetWorker

Productos

NetWorker Family
Propiedades del artículo
Número del artículo: 000414071
Tipo de artículo: Solution
Última modificación: 13 ene 2026
Versión:  1
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