Avamar: Tomcat Issue - Client Manager is not accessible. Changes made to server.xml are not persistent

Resumen: Changes are made to server.xml, but restarting the tomcat service reverts the changes. This KB also discusses where tomcat is not accessible because port 8509 is not listening on 127.0.0.1. ...

Este artículo se aplica a Este artículo no se aplica a Este artículo no está vinculado a ningún producto específico. No se identifican todas las versiones del producto en este artículo.
Consulte estos recursos

Síntomas

Tomcat was up but the AAM (Client Manager) webpage is not accessible: 
Service unavailable error
/var/log/apache2/mod_jk.log shows an error when connecting on port 8509. 
[Tue Aug 16 17:57:01 2022] [26136:139641497630912] [info] jk_open_socket::jk_connect.c (758): connect to 127.0.0.1:8509 failed (errno=111)
[Tue Aug 16 17:57:01 2022] [26136:139641497630912] [info] ajp_connect_to_endpoint::jk_ajp_common.c (1019): Failed opening socket to (127.0.0.1:8509) (errno=111)
[Tue Aug 16 17:57:01 2022] [26136:139641497630912] [error] ajp_send_request::jk_ajp_common.c (1663): (cas) connecting to backend failed. Tomcat is probably not started or is listening on the wrong port (errno=111)
[Tue Aug 16 17:57:01 2022] [26136:139641497630912] [info] ajp_service::jk_ajp_common.c (2673): (cas) sending request to tomcat failed (recoverable), because of error during request sending (attempt=1)
[Tue Aug 16 17:57:01 2022] [26136:139641497630912] [info] jk_open_socket::jk_connect.c (758): connect to 127.0.0.1:8509 failed (errno=111)
[Tue Aug 16 17:57:01 2022] [26136:139641497630912] [info] ajp_connect_to_endpoint::jk_ajp_common.c (1019): Failed opening socket to (127.0.0.1:8509) (errno=111)
[Tue Aug 16 17:57:01 2022] [26136:139641497630912] [error] ajp_send_request::jk_ajp_common.c (1663): (cas) connecting to backend failed. Tomcat is probably not started or is listening on the wrong port (errno=111)
[Tue Aug 16 17:57:01 2022] [26136:139641497630912] [info] ajp_service::jk_ajp_common.c (2673): (cas) sending request to tomcat failed (recoverable), because of error during request sending (attempt=2)
[Tue Aug 16 17:57:01 2022] [26136:139641497630912] [error] ajp_service::jk_ajp_common.c (2693): (cas) connecting to tomcat failed.
[Tue Aug 16 17:57:01 2022] [26136:139641497630912] [info] jk_handler::mod_jk.c (2837): Service error=-3 for worker=cas

Curl to port 8509 to localhost was showing connection refused. 
root@testlab:/usr/local/avamar-tomcat/conf/#: curl -kv https://127.0.0.1:8509
* Rebuilt URL to: https://127.0.0.1:8509/
*   Trying 127.0.0.1...
* TCP_NODELAY set
* connect to 127.0.0.1 port 8509 failed: Connection refused
* Failed to connect to 127.0.0.1 port 8509: Connection refused
* Closing connection 0
curl: (7) Failed to connect to 127.0.0.1 port 8509: Connection refused
 


 
 

Causa

Port 8509 is not listening for the localhost.

Resolución

1. Log in to the Avamar server as the admin user and elevate to the root user: 

2. Back up the existing server.xml configuration file:  
cp -p /usr/local/avamar-tomcat/conf/server.xml /usr/local/avamar-tomcat/conf/server.xml-orig
cp -p  /usr/local/avamar/etc/server.xml /usr/local/avamar/etc/server.xml-orig

3. Edit /usr/local/avamar-tomcat/conf/server.xml  and /usr/local/avamar/etc/server.xml, add the line highlighted below:  
    <!-- Define an AJP 1.3 Connector on port 8009 -->
    <Connector port="8509" protocol="AJP/1.3" redirectPort="8543" Server="Avamar" secret="AVTOMCATSEC" address="::1" />
    <Connector port="8509" protocol="AJP/1.3" redirectPort="8543" Server="Avamar" secret="AVTOMCATSEC" address="127.0.0.1" /> 
 
4. Save and close the file. 

5. Restart tomcat and Apache:  
emwebapp.sh --restart
service apache2 restart
 
 
Propiedades del artículo
Número del artículo: 000203109
Tipo de artículo: Solution
Última modificación: 14 jul 2023
Versión:  2
Encuentre respuestas a sus preguntas de otros usuarios de Dell
Servicios de soporte
Compruebe si el dispositivo está cubierto por los servicios de soporte.