Resumen:
For help with troubleshooting Bluetooth issues and information about how to pair (connect) Dell Bluetooth enabled computers to Dell Bluetooth accessories, and steps to resolve issues
you may see, see the sections below.
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This article provides information about how to connect to a Dell Bluetooth device (keyboards, mice, so forth) using the internally installed Bluetooth adapter.
NOTE: Bookmark this article as restarts of your computer are necessary to help resolve your issue.
Save any data and close all programs and restart your computer.
Press and hold the Windows () key, and then press the q key.
In the search box type bluetooth.
Select Bluetooth and other devices settings.
Ensure that the Bluetooth toggle is set to On.
NOTE: When there is no Bluetooth toggle, it may be caused by one or more issues, see the following resources:
Reset the BIOS to its defaults to ensure the Bluetooth adapter enabled, for more information Dell Knowledge Base article Dell BIOS Updates, see the "How do I reset BIOS or CMOS and/or clear the NVRAM on a Dell computer?" section.
You are given three options to get to the product support page for your computer.
Touch or click the listing for your computer under THIS personal computer.
NOTE: When there is no listing for your computer under THIS PC, you can touch or click Download & Install SupportAssist, which will automatically identify your computer for you. Follow the prompts to download and install SupportAssist.
Enter the Service Tag, Dell EMC Product ID, or Model, and then touch or click the Search button, and select your computer from the list.
Touch or click Browse all products: You must select the type of device you have, the brand name, and then the product model.
When you get to the product support page for your computer, touch or click the DIAGNOSTICS tab.
Touch or click the down arrow next to Select individual components under Custom Component Test.
Touch or click to check the box next to Bluetooth ports.
NOTE: When Bluetooth ports are not an option, it may mean that your Bluetooth is turned off in the BIOS. To reset the BIOS to its defaults that enable the Bluetooth adapter, see Dell Knowledge Base article Dell BIOS Updates, see the "How do I reset BIOS or CMOS and/or clear the NVRAM on a Dell computer?" section.
Touch or click Run Your Test. The test runs, and the results are shown.
Run the automated tools provided in the SupportAssist tool (this determines whether any newer drivers are available, and checks for performance issues).
Press and hold the Windows () key, and then press the q key.
In the search box type supportassist.
Select SupportAssist (App) in the list of results.
NOTE: When SupportAssist does not show up in the search results, browse to the "SupportAssist for PCs and tablets" page for information about downloading and installing SupportAssist.
Touch or click Start Now to run all the tests.
NOTE: You can touch or click the down arrow and then run the individual test, but we recommend running all the tests.
SupportAssist runs the tests one by one and provides the results.
Run Windows updates.
Update your computer to the latest version of Windows. For more information, see Microsoft Knowledge Base article "Windows Update: FAQ."
You are given three options to identify your computer.
Either:
Touch or click the listing for your computer under THIS PC.
NOTE: When there is no listing for your computer under THIS PC, you can touch or click Download & Install SupportAssist, which will automatically identify your computer for you. Follow the prompts to download and install SupportAssist.
Enter the Service Tag, Dell EMC Product ID, or Model, and then touch or click the Search button, and select your computer from the list.
Touch or click Browse all products: You must select the type of device you have, the brand name, and then the product model.