NetWorker vProxy: Backups fail with HTTP status 401 "HTTP Get request failed to download config file"

Resumen: NVP - vProxy backups failing with "HTTP Get request failed to download config file" HTTP Status code: 401.

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Síntomas

New deployment of vProxy to new vCenter server.

The NetWorker VMware Protection (NVP) integration is being configured with the vProxy appliance. The virtual machine (VM) backups fail to initialize due to a config file download.  The vProxy backup session log shows: 
...
YYYY/MM/DD HH:MM:SS ERROR:  [@(#) Build number: 127] HTTP Get request failed to download config file '[Datastore_Name] VM_Folder_Name/VM_Name.vmx" using URL "https://vCenter_Server_Name/folder/VM_Folder_Name/VM_Name.vmx?dcPath=DC_Path&dsName=Datastore_Name".'. HTTP Status code: 401.
YYYY/MM/DD HH:MM:SS ERROR:  [@(#) Build number: 127] HTTP Get request failed to download config file '[Datastore_Name] VM_Folder_Name/VM_Name.vmx" using URL "https://vCenter_Server_Name/folder/VM_Folder_Name/VM_Name.vmx?dcPath=DC_Path&dsName=Datastore_Name".'. HTTP Status code: 401.
YYYY/MM/DD HH:MM:SS ERROR:  [@(#) Build number: 127] HTTP Get request failed to download config file '[Datastore_Name] VM_Folder_Name/VM_Name.vmx" using URL "https://vCenter_Server_Name/folder/VM_Folder_Name/VM_Name.vmx?dcPath=DC_Path&dsName=Datastore_Name".'. HTTP Status code: 401.
YYYY/MM/DD HH:MM:SS ERROR:  [@(#) Build number: 127] Failed to download VM config file "[[Datastore_Name] adc64e5e-30e0-12b6-f413-e4434b931070/VM_NAME.vmx" into saveset file "vm-xxx-config-file-0.cfg".
YYYY/MM/DD HH:MM:SS ERROR:  [@(#) Build number: 127] Failed to initialize Backup Descriptor.
...

Causa

The VMware View account used to register the vCenter resource (NSR Hypervisor) is not assigned to a role which contains the minimum required permissions to perform the backup operations.

Resolución

Review the vCenter Role permissions to ensure it has the minimum required permissions for the NVP solution. The required minimum user role permissions are documented in the "Creating a dedicated vCenter user account and EMC Backup and Recovery role" section of the Dell NetWorker VMware Integration guide.  To confirm which permissions the vCenter user account is missing, the ProxyHC utility can be used:
NVP-vProxy: How to use health check tool ProxyHC on vProxy appliance

The syntax to confirm permissions is: ./ProxyHC perm

Productos afectados

NetWorker

Productos

NetWorker
Propiedades del artículo
Número del artículo: 000172309
Tipo de artículo: Solution
Última modificación: 15 nov 2023
Versión:  3
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