NetWorker: authc_configure.sh Script Stops Responding at Performing Initialization.

Resumen: While running /opt/nsr/authc-server/scripts/authc_configure.sh script, it stops responding at Performing initialization. Wait.

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Síntomas

While running authc_configure.sh script, it stops responding at Performing initialization.  
Specify password for the existing keystore: 
The install will use the existing certificate "emcauthctomcat" for Apache Tomcat. 
The install will use the existing certificate "emcauthcsaml" for Authentication Service.

Creating the installation log in /opt/nsr/authc-server/logs/install.log. 

Performing initialization. Please wait...

From another SSH session, tail the install.log: 
# tail -f /opt/nsr/authc-server/logs/install.log 
... 
emcauthctomcat, Dec 14, 2022, trustedCertEntry, 
Certificate fingerprint (SHA-256): 00:1E:B0:50:C0:57:42:72:65:1F:25:D3:1C:FD:A2:FF:06:8B:0C:FC:B0:02:E0:EC:C7:04:DF:15:18:0F:F2:C7 
Certificate was added to keystore 
Creating /nsr/authc/conf/authc-server-app.properties file  <-- stops responding at this step.

Causa

By default Java uses /dev/random which is blocked from serving the random number if there is not regular activity (say Mouse clicks) in the system.

Resolución

The authc_configure.sh should eventually complete, but can take some time (for example, 60 minutes).

Workaround

  1. As root, open the java.security file with a text editor.
Example:  
vi /usr/java/jre1.8.0_151/lib/security/java.security
NOTE: This path may differ; depending on Java version installed the jre#.#.#_### in the path may be different. If NetWorker Runtime Environment (NRE) is installed, the java path is /opt/nre/java/latest/lib/security/java.security.
  1. Change:
securerandom.source=file:/dev/random 

To: 

securerandom.source=file:/dev/urandom 
  1. Save the file and rerun authc_configure: 
/opt/nsr/authc-server/scripts/authc_configure.sh

Productos afectados

NetWorker

Productos

NetWorker Family
Propiedades del artículo
Número del artículo: 000206522
Tipo de artículo: Solution
Última modificación: 22 jun 2025
Versión:  6
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