Avamar-klientaktiveringsfejl "Signering af CSR mislykkedes"
Résumé: En Avamar-klient blev tidligere registreret og aktiveret med en Avamar-server. Avamar-serverens IP-adresse er ændret. Når du forsøger at genregistrere og aktivere på samme Avamar-server, rapporterer klientens aktiveringsskærmbillede "Signering af CSR mislykkedes". ...
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Symptômes
Miljø:
Avamar client v7.3.100-233
Avamar server v7.4.0-177
Klientens "avagent.log"-rapporter:
Avamar client v7.3.100-233
Avamar server v7.4.0-177
Klientens "avagent.log"-rapporter:
2017-02-15 13:05:35 avagent Info <5705>: Updating IP address with the MCS. local IP='<CLIENT-IP>', registered IP='(none)', port changed:false 2017-02-15 13:05:35 avagent Info <18918>: Registration: Processing secure registration with the MCS. 2017-02-15 13:05:35 avagent Info <18921>: Registration: Requesting root CA from the MCS. 2017-02-15 13:05:36 avagent Info <18926>: Registration: Saving root CA. 2017-02-15 13:05:36 avagent Info <18928>: Registration: Creating certificate signing request. 2017-02-15 13:05:42 avagent Info <18930>: Registration: Sending the certificate signing request to the MCS. 2017-02-15 13:05:43 avagent Error <5320>: Received from MCS#100200:Signing CSR failed. 2017-02-15 13:05:43 avagent Error <18931>: Registration: Unable to send the certificate signing request to the MC. 2017-02-15 13:05:43 avagent Info <18936>: Unable to securely register with the MCS (<AVAMAR-SERVER-IP>) 2017-02-15 13:05:43 avagent Error <6053>: Error trying to update MCS with new ip address 2017-02-15 13:05:43 avagent Info <6626>: Agent Main: Client ID (cid) = xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx 2017-02-15 13:05:43 avagent Info <18918>: Registration: Processing secure registration with the MCS. 2017-02-15 13:05:43 avagent Info <18921>: Registration: Requesting root CA from the MCS. 2017-02-15 13:05:43 avagent Info <18926>: Registration: Saving root CA. 2017-02-15 13:05:43 avagent Info <18928>: Registration: Creating certificate signing request. 2017-02-15 13:05:44 avagent Info <18930>: Registration: Sending the certificate signing request to the MCS. 2017-02-15 13:05:45 avagent Error <5320>: Received from MCS#100200:Signing CSR failed. 2017-02-15 13:05:45 avagent Error <18931>: Registration: Unable to send the certificate signing request to the MC. 2017-02-15 13:05:45 avagent Info <18936>: Unable to securely register with the MCS (<AVAMAR-SERVER-IP>) 2017-02-15 13:05:45 avagent Info <5321>: Unable to connect to Management Console (<AVAMAR-SERVER-IP>), sleep 43 minutes, 9 seconds before retry Avamar server side /usr/local/avamar/var/mc/server-log/mcserver.log.x file
02/15-12:59:38.00044 com.avamar.mc.cr.messages.CertificateSigningRequestHandler.handle WARNING: Cannot get SAN, fail CSR signing... 02/15-12:59:38.00044 com.avamar.mc.cr.bcConnection._sendReply FINE: MC->Cl <CLIENT-IP>:52795 <message errno="100200" errdesc="Signing CSR failed." ack="no" type="response" sync="fg" /> 02/15-12:59:38.00229 com.avamar.mc.cr.bcConnection.readClientMessage FINE: Cl->MC <CLIENT-IP>:52796<client isclientos="1" ack="yes" type="root-cert" ipaddr="<CLIENT-IP>" msgver="1" hostname="CLIENT-HOSTNAME" os_type="Windows 7 Enterpris e Edition Service Pack 1 64-bit" mcsaddr="<AVAMAR-SERVER-IP>" bestalg="rsa" cid="xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" version="7.3.100-233" /> 02/15-12:59:38.00230 com.avamar.mc.cr.bcConnection.validatePageAddress
Cause
Ukendt
Résolution
1) Åbn en sag hos Avamar Support for at undersøge dette problem, og henvis til denne artikel.
2) Medtag Avamar-klientens avagent.log og den mcserver.log , hvor du observerede ovenstående meddelelser.
2) Medtag Avamar-klientens avagent.log og den mcserver.log , hvor du observerede ovenstående meddelelser.
Produits concernés
AvamarProduits
Avamar, Avamar Client, Avamar ServerPropriétés de l’article
Numéro d’article: 000065544
Type d’article: Solution
Dernière modification: 18 Apr 2026
Version: 7
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