Agent failing to register with server with NullReferenceException

Affected Products:

• Dell Endpoint Security Suite Enterprise
• Dell Endpoint Security Suite Pro

End user notices that Advanced Threat Prevention is not activated and checking the DellAgent log files under:

C:\ProgramData\Dell\Dell Data Protection

You notice the following error message:

2017.08.18 10:07:31 I Comm : Registering agent on server...
2017.08.18 10:07:31 E Comm : general exception - System.NullReferenceException: Object reference not set to an instance of an object.
at Dell.Client.SecurityFramework.Agent.Plugins.CommManager.CommAgentPlugin.RegisterAgent(IAgentService proxy)
at Dell.Client.SecurityFramework.Agent.Plugins.CommManager.CommAgentPlugin.ContactServer(String serverUri, Int32& SleepSecs)
at Dell.Client.SecurityFramework.Agent.Plugins.CommManager.CommAgentPlugin.OnPluginProcess()

Not Applicable

Run this command to check the WMI repository:

winmgmt /verifyrepository

If it is found to be inconsistent, run this command:

winmgmt /salvagerepository

Right click on the Dell Data Security icon in the system tray and select Check for Policy Updates, the agent registers and after a few minutes Advanced Threat Prevention becomes green.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.