Dell Active Pen PN579X Support Center

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Table of Contents:

1. Compatible Computers
2. Setup
3. Drivers
4. Inking Mode
5. Troubleshooting
6. Frequently Asked Questions
7. Informational Video

Compatible Computers

The following computers are compatible with the PN579X Dell Active Pen.

• Latitude 3390 2-in-1 #
• Latitude 5285 2-in-1
• Latitude 5289 2-in-1
• Latitude 5300 2-in-1
• Latitude 5300 2-in-1 Chrome *
• Latitude 5310 2-in-1
• Latitude 5320 2-in-1
• Latitude 5420 2-in-1
• Latitude 7200 2-in-1
• Latitude 7210 2-in-1
• Latitude 7285 2-in-1
• Latitude 7310 2-in-1
• Latitude 7320 2-in-1
• Latitude 7320 Detachable**
• Latitude 7389 2-in-1
• Latitude 7400 2-in-1
• Latitude 7410 2-in-1
• Latitude 7410 2-in-1 Chrome Enterprise *
• Latitude 7420 2-in-1
• Latitude 9410 2-in-1
• Latitude 9420 2-in-1
• Latitude 9510 2-in-1
• Latitude 9520 2-in-1
   
• Inspiron 5482 2-in-1
• Inspiron 5485 2-in-1
• Inspiron 5490 2-in-1
• Inspiron 5491 2-in-1
• Inspiron 5582 2-in-1
• Inspiron 5591 2-in-1
• Inspiron 7386 2-in-1
• Inspiron 7579 2-in-1
• Inspiron 7586 2-in-1
• Inspiron 7620 2-in-1
   
• Precision 5530 2-in-1
   
• XPS 7390 2-in-1
• XPS 9310 2-in-1
• XPS 9575 2-in-1

* ChromeOS does not support Bluetooth pairing with the Dell Active Pens.
** The recommended pen for this computer is the Dell Latitude 7320 detachable Active Pen PN7320A.
# Only select configurations with pen-enabled displays offer Active Pen support.

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Setup

Download the PN579X User Guide and follow the instructions to setup your Dell Active Pen.

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Drivers

The Active Pen Control Panel can be downloaded on the Dell Support Site.

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Inking Mode

The PN579X Dell Active Pen supports two inking modes: AES and MPP.

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Troubleshooting

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Frequently Asked Questions

• I installed the Active Control Panel but got an error message: "A supported tablet was not found." What is the issue?
  The Active Control Panel found in the Dell support page is required ONLY for computers that use the AES inking mode. If your computer is using the MPP inking mode, there is no driver installation that is required and you get this error message if you try to install the driver. To find the inking mode of your computer, see the list of compatible computers.
  
   
• What is the default inking mode of the pen?
  The default inking mode of the pen is AES. If your computer uses MPP, you must switch the pen from AES to MPP inking mode. See 'Inking Mode Switching' in the User Guide for the steps.
  
   
• What is the recommended battery type?
  Alkaline battery is recommended for this pen. The pen uses one AAAA battery.
  
   
• How do I preserve battery life?
  To preserve battery life, ensure that the tip is not pressed when the pen is not in use. For example: When storing the pen, ensure that the pen is secure so that the tip is not accidentally pressed. Pressing the tip is equivalent to writing and drains the battery.
  
   
• Does the pen have a power off option?
  The pen does not have a power off option. If the tip or side buttons have not been pressed for 10 minutes, the pen goes to sleep mode where the power consumption is lower. To switch the pen to active mode again, press the tip or any side button.
  
   
• My tip is worn out. How do I get a replacement?
  The pen package comes with a spare tip and tweezers.
  
  See 'Tip replacement' in the User Guide for more details. Alternatively, you can contact Dell Tech Support to get a replacement tip.
  
   
• Why is the tilt function of the pen not working on my computer?
  Your computer does not support the tilt function. Features such as pressure sensitivity and tilt vary depending on computer capabilities.
  
   
• What information is required when contacting Dell Tech Support?
  Before contacting Dell Tech Support, get the following information ready:
  1. Order Number.
  2. System Service Tag.
  3. The PPID is found on the box or on the label inside the pen. The PPID starts with CN.

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Informational Video

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