How to Get Support for TechDirect Update - Manage Catalog (DCCRM)

TechDirect Update: Manage Catalog (Formerly known as DCCRM) is a cloud-based application. It allows IT administrators to create and manage custom catalogs for Latitude, OptiPlex, Precision, and XPS platforms. Catalogs can be configured to contain drivers, firmware, BIOS, and select Dell applications updates.

Affected Products:

• TechDirect Update - Manage Catalog

Affected Platforms:

• Latitude
• OptiPlex
• Precision
• XPS

Self-Help Options

Most technical information can be found by referencing the:

• Manage Custom Update Catalog Documentation
• Dell Knowledge Base

To obtain support:

1. Go to https://www.dell.com/support/home
2. To the right of the page, select Contact Us and then click either:
   • Contact Technical Support if a Dell service tag is available. (Go to Step.3)
   • Contact Order Support: If a Dell service tag is not available, and assistance is required to gain access to the software. (Go to Step.8)

Technical Support

3. Click Enter service tag.

4. Type your Service Tag and then click Submit.

5. Confirm your model and Service Tag and click Next.

6. From the drop-down menu, select Software and third-party applications and then click Next.

7. Select an available contact option.

Order Support

8. Type your Order Number and then click Find My Order.

9. To the right of the page, click Contact Customer Support.

10. From the drop-down, select Missing Items.

11. Select an available contact option.