Falha no backup do banco de dados do NMC após a atualização para o NetWorker 19.11

Résumé: Após o upgrade para o NetWorker 19.11 no Windows 2022, o backup do banco de dados do NMC começou a falhar.

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Symptômes

Falha no backup do banco de dados do NMC após o upgrade para o NetWorker 19.11.

Erros no log de ação da política: 
108179:savepsm: Replicating database contents to C:\Program Files\EMC NetWorker\Management\nmcdb_stage\pgdata...
108180:savepsm: Unable to execute C:\Program Files\EMC NetWorker\Management\GST\postgres_latest\bin\pg_basebackup.exe in order to copy the database
108181:savepsm: See 'C:\Program Files\EMC NetWorker\Management\GST\logs\pg_basebackup.log' for details
108179:savepsm: Replicating database contents to C:\Program Files\EMC NetWorker\Management\nmcdb_stage\pgdata...
108180:savepsm: Unable to execute C:\Program Files\EMC NetWorker\Management\GST\postgres_latest\bin\pg_basebackup.exe in order to copy the database
108181:savepsm: See 'C:\Program Files\EMC NetWorker\Management\GST\logs\pg_basebackup.log' for details
Erros em C:\Program Files\EMC NetWorker\Management\GST\logs\pg_basebackup.log: 
pg_basebackup: incompatible server version 12.18
pg_basebackup: removing data directory "C:\Program Files\EMC NetWorker\Management\nmcdb_stage\pgdata"

Cause

Com o NetWorker 19.11, o Postgres foi atualizado para a versão 12.18. No entanto, o postgres_link em C:\Program Files\EMC NetWorker\Management\GST ainda está vinculado ao Postgres 11.21.

Este é um exemplo do link errôneo:

 <SYMLINKD>     postgres_latest [C:\Program Files\EMC NetWorker\Management\GST\postgres\11.21]

Résolution

Siga estas etapas para resolver esse problema:

1) Acesse C:\Arquivos de Programas\EMC NetWorker\Management\GST.
2) Exclua o link postgres_latest.
3) Recrie o link para apontar para a pasta Postgres 12.18.

mklink /D "C:\Program Files\EMC NetWorker\Management\GST\postgres_latest" "C:\Program Files\EMC NetWorker\Management\GST\postgres\12.18"

 

Propriétés de l’article
Numéro d’article: 000227517
Type d’article: Solution
Dernière modification: 25 févr. 2026
Version:  2
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