EMAgent orsakar för hög belastning på Dell Security Management Server

Berörda produkter:

• Dell Security Management Server
• Dell Security Management Server Virtual
• Dell Full Disk Encryption
• Dell BitLocker Manager
• Dell Endpoint Security Suite Enterprise
• Dell Data Protection | Enterprise Edition Server
• Dell Data Protection | Virtual Edition

Berörda versioner:

• v10.1 till 10.2

Berörda operativsystem:

• Windows 7
• Windows 10

Det här problemet finns på EMAgent utan insticksprogrammet Self-Encrypting Drive (SED). Detta inkluderar:

• Dell Full Disk Encryption
• Dell BitLocker Manager
• Dell Endpoint Security Suite Enterprise

Det här problemet finns inte på:

• Dell Self-Encrypting Drive Manager

Slutpunkt:

I den DellAgent.log filen i C:\Programdata\Dell\Dell Data Protection\ finns loggmeddelanden som indikerar en kontroll varje minut:

2019.05.20 20:36:53.571 [05184] (00015) I Comm : opening connection to https://ddpeserver.ddpetest.com:8888/agentv2
2019.05.20 20:36:53.571 [05184] (00015) E Comm : Could not locate saasManager plugin
2019.05.20 20:36:53.633 [05184] (00015) I Comm : sending 0 major events to server
2019.05.20 20:36:53.633 [05184] (00015) I Comm : closing connection to https://ddpeserver.ddpetest.com:8888/agentv2
2019.05.20 20:36:53.633 [05184] (00015) E Comm : HaveUserKeysToEscrow - No credentials are valid, nothing to escrow
2019.05.20 20:36:53.649 [05184] (00015) I Comm : next contact with server scheduled for 5/20/2019 8:37:53 PM
2019.05.20 20:37:53.655 [05184] (00015) I Comm : opening connection to https://ddpeserver.ddpetest.com/agentv2
2019.05.20 20:37:53.655 [05184] (00015) E Comm : Could not locate saasManager plugin
2019.05.20 20:37:53.717 [05184] (00015) I Comm : sending 0 major events to server
2019.05.20 20:37:53.733 [05184] (00015) I Comm : closing connection to https://ddpeserver.ddpetest.com/agentv2
2019.05.20 20:37:53.733 [05184] (00015) E Comm : HaveUserKeysToEscrow - No credentials are valid, nothing to escrow
2019.05.20 20:37:53.733 [05184] (00015) I Comm : next contact with server scheduled for 5/20/2019 8:38:53 PM

Server:

I de output.log filerna för Core Server kan det också finnas ett överdrivet antal agentincheckningar:

2019-05-20 11:08:58,664 INFO AGENT [Thread Pool Worker] - RequestResponse agent xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx has checked in recently

Dessutom kan Dell Security Management Server uppvisa hög resursanvändning för Core Server Service.

Gäller ej

Du löser problemet genom att uppgradera EMAgent till v10.3 eller senare.

Om du vill kontakta support, se Dell Data Security telefonnummer till internationell support.
Gå till TechDirect för att skapa en begäran om teknisk support online.
Om du vill ha mer information och resurser kan du gå med i Dell Security Community-forumet.