SRM Web GUI has slow response time.

Résumé: Customer had issues with a slow response time in the Web GUI after upgrading SRM to a newer version

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Symptômes

SRM Web GUI slow response while selecting anything in the Main Menu or refreshing the GUI or switching between screens

Cause

Seeing errors in localhost log file under Tomcat logs 
15-Apr-2021 07:13:21.879 SEVERE [ContainerBackgroundProcessor[StandardEngine[Catalina]]] org.apache.catalina.realm.JNDIRealm.startInternal Exception opening directory server connection
    javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: xxx-xxx, comment: AcceptSecurityContext error, data 52e, v4563 ]
The LDAP error code 49 indicated Authentication error (bad username and/or password) which leads to miss configured LDAP setting in SRM GUI 

Found Realm Configuration was misconfigured using old LDAP Server name. The Master Realm should also always be in the first order of the Realms XML file.

Résolution

Checked LDAP Server connection and login / Password.  Once necessary changes were made and the customer was able to connect and login.
We restarted Tomcat and the GUI Response improved dramatically.

Propriétés de l’article
Numéro d’article: 000185392
Type d’article: Solution
Dernière modification: 08 sept. 2025
Version:  5
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