Avamar : EMT s’affiche en raison de l’absence de /etc/profile

Résumé: Cet article explique un problème dans lequel Enterprise Manager Tomcat (EMT) s’affiche en utilisant la commande dpnctl status emt en raison de l’absence de /etc/profile.

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Symptômes

L’EMT affiche le résultat en utilisant dpnctl status emt Bien que le matou apparaisse :

root@ave-srv:~/#: dpnctl status emt
Identity added: /home/admin/.ssh/admin_key (/home/admin/.ssh/admin_key)
dpnctl: INFO: emt status: down.
dpnctl: INFO: [see log file "/usr/local/avamar/var/log/dpnctl.log"]
root@ave-srv:~/#: 
root@ave-srv:~/#:  tomcatctl start
tomcatctl: INFO: EM Tomcat start succeeded
root@ave-srv:~/#: 

admin@ave-srv:~/>: emserver.sh --test
INFO: Enterprise Database status: up
admin@ave-srv:~/>:

admin@ave-srv:~/>: emwebapp.sh --test
INFO: Enterprise Manager web application status: up
admin@ave-srv:~/>:

root@ave-srv:~/#: dpnctl status emt
Identity added: /home/admin/.ssh/admin_key (/home/admin/.ssh/admin_key)
dpnctl: INFO: emt status: down.
dpnctl: INFO: [see log file "/usr/local/avamar/var/log/dpnctl.log"]
root@ave-srv:~/#: 

Le message d’erreur suivant s’affiche lors du démarrage EMT avec la commande suivante en tant qu’administrateur :

admin@ave-srv:~/>: sudo -A -H /usr/local/avamar/bin/tomcatctl status --verbose
tomcatctl: ERROR: missing required subsystem control for "EM Tomcat"
admin@ave-srv:~/>:

admin@ave-srv:~/>: dpnctl start emt --verbose
Using /usr/local/avamar/var/probe.xml
dpnctl: INFO: dpnctl_util::set_verbose 1
dpnctl: INFO: dpnctl_cleanup::set_verbose 1
        /usr/bin/find /tmp -maxdepth 1 -type f \( -name 'dpnctl-*.[0-9]*' \) -mtime +1 -uid 500 -exec rm -f {} \;
dpnctl: INFO: dpnctl_node::set_verbose 1
dpnctl: INFO: interactive context = true
dpnctl: INFO: dpnctl_identity::set_verbose 1
        (sudo -A -H /usr/local/avamar/lib/dpnutils/unattended-restart-ctl supported --verbose ; echo $? >/tmp/dpnctl-subsystem-control-action-status-23375) >/tmp/dpnctl-subsystem-control-action-output-23375 2>&1
        /bin/cat /tmp/dpnctl-subsystem-control-action-output-23375
[ "/bin/cat /tmp/dpnctl-subsystem-control-action-output-23375" exit status = 0 ]
        /bin/cat /tmp/dpnctl-subsystem-control-action-status-23375 2>&1
[ "/bin/cat /tmp/dpnctl-subsystem-control-action-status-23375 2>&1" exit status = 0 ]
        rm -f /tmp/dpnctl-subsystem-control-action-status-23375 /tmp/dpnctl-subsystem-control-action-output-23375
        (sudo -A -H /usr/local/avamar/lib/dpnutils/unattended-restart-ctl mark --verbose ; echo $? >/tmp/dpnctl-subsystem-control-action-status-23375) >/tmp/dpnctl-subsystem-control-action-output-23375 2>&1
        /bin/cat /tmp/dpnctl-subsystem-control-action-output-23375
[ "/bin/cat /tmp/dpnctl-subsystem-control-action-output-23375" exit status = 0 ]
        /bin/cat /tmp/dpnctl-subsystem-control-action-status-23375 2>&1
[ "/bin/cat /tmp/dpnctl-subsystem-control-action-status-23375 2>&1" exit status = 0 ]
output of "sudo -A -H /usr/local/avamar/lib/dpnutils/unattended-restart-ctl mark --verbose":
- - - - - - - - - - - - - - - BEGIN
- - - - - - - - - - - - - - - END
        rm -f /tmp/dpnctl-subsystem-control-action-status-23375 /tmp/dpnctl-subsystem-control-action-output-23375
Using /usr/local/avamar/var/probe.xml
dpnctl_ssh_context::set_verbose 1
[ dpnctl_ssh_context::have_ssh_context(): checking agent status ]
        /usr/bin/ssh-add -l
521 SHA256:uyzWbemBqkPJMI4rFPwJaJIgjRK7EmHq83DirzHGURQ /home/admin/.ssh/id_rsa (ECDSA)
[ dpnctl_ssh_context::have_ssh_context(): checking agent status ]
        /usr/bin/ssh-add -l
521 SHA256:uyzWbemBqkPJMI4rFPwJaJIgjRK7EmHq83DirzHGURQ /home/admin/.ssh/id_rsa (ECDSA)
        /usr/bin/ssh-add -l
521 SHA256:uyzWbemBqkPJMI4rFPwJaJIgjRK7EmHq83DirzHGURQ /home/admin/.ssh/id_rsa (ECDSA)
        /usr/bin/ssh-add /home/admin/.ssh/admin_key
Identity added: /home/admin/.ssh/admin_key (/home/admin/.ssh/admin_key)
        /usr/bin/ssh-add -l
521 SHA256:uyzWbemBqkPJMI4rFPwJaJIgjRK7EmHq83DirzHGURQ /home/admin/.ssh/admin_key (ECDSA)
dpnctl: INFO: dpnctl_notification::set_verbose 1
        (sudo -A -H /usr/local/avamar/bin/tomcatctl status --verbose --verbose ; echo $? >/tmp/dpnctl-subsystem-control-action-status-23375) >/tmp/dpnctl-subsystem-control-action-output-23375 2>&1
        /bin/cat /tmp/dpnctl-subsystem-control-action-output-23375
[ "/bin/cat /tmp/dpnctl-subsystem-control-action-output-23375" exit status = 0 ]
        /bin/cat /tmp/dpnctl-subsystem-control-action-status-23375 2>&1
[ "/bin/cat /tmp/dpnctl-subsystem-control-action-status-23375 2>&1" exit status = 0 ]
        rm -f /tmp/dpnctl-subsystem-control-action-status-23375 /tmp/dpnctl-subsystem-control-action-output-23375
gsan status check:
- - - - - - - - - - - - - - - BEGIN
server up: idle
- - - - - - - - - - - - - - - END
dpnctl: INFO: interactive context = true
        (sudo -A -H /usr/local/avamar/bin/tomcatctl status --verbose --verbose ; echo $? >/tmp/dpnctl-subsystem-control-action-status-23375) >/tmp/dpnctl-subsystem-control-action-output-23375 2>&1
        /bin/cat /tmp/dpnctl-subsystem-control-action-output-23375
[ "/bin/cat /tmp/dpnctl-subsystem-control-action-output-23375" exit status = 0 ]
        /bin/cat /tmp/dpnctl-subsystem-control-action-status-23375 2>&1
[ "/bin/cat /tmp/dpnctl-subsystem-control-action-status-23375 2>&1" exit status = 0 ]
        rm -f /tmp/dpnctl-subsystem-control-action-status-23375 /tmp/dpnctl-subsystem-control-action-output-23375
dpnctl: INFO: To monitor progress, run in another window: tail -f /tmp/dpnctl-subsystem-control-action-output-23375
        (sudo -A -H /usr/local/avamar/bin/tomcatctl start --verbose --verbose ; echo $? >/tmp/dpnctl-subsystem-control-action-status-23375) >/tmp/dpnctl-subsystem-control-action-output-23375 2>&1
        /bin/cat /tmp/dpnctl-subsystem-control-action-output-23375
[ "/bin/cat /tmp/dpnctl-subsystem-control-action-output-23375" exit status = 0 ]
        /bin/cat /tmp/dpnctl-subsystem-control-action-status-23375 2>&1
[ "/bin/cat /tmp/dpnctl-subsystem-control-action-status-23375 2>&1" exit status = 0 ]
output of "sudo -A -H /usr/local/avamar/bin/tomcatctl start --verbose --verbose":
- - - - - - - - - - - - - - - BEGIN
command: if [[ -r /etc/profile && ( -z $JAVA_HOME || ! $PATH =~ "avamar/bin" ) ]] ; then source /etc/profile ; fi ; which emwebapp.sh
output:
which: no emwebapp.sh in (/usr/bin:/bin:/usr/sbin:/sbin)
exit status: 1
tomcatctl: ERROR: missing required subsystem control for "EM Tomcat"
- - - - - - - - - - - - - - - END
dpnctl: ERROR: error return from "sudo -A -H /usr/local/avamar/bin/tomcatctl start --verbose --verbose" - exit status 1
dpnctl: ERROR: 1 error seen in output of "sudo -A -H /usr/local/avamar/bin/tomcatctl start --verbose --verbose"
        rm -f /tmp/dpnctl-subsystem-control-action-status-23375 /tmp/dpnctl-subsystem-control-action-output-23375
dpnctl: ERROR: error return from starting EM Tomcat component - exit status 1
dpnctl: INFO: [user "admin"] for exit status 1, incrementing dpnctl program exit status to 1
dpnctl: INFO: No /usr/local/avamar/var/dpn_service_status exist.
dpnctl: INFO: [see log file "/usr/local/avamar/var/log/dpnctl.log"]
        rm -f /usr/local/avamar/var/dpnctl.lck
dpnctl: ERROR: traceback on exit:
dpnctl_util::quit (/usr/local/avamar/bin/dpnctl line 6495)
        rm -f /usr/local/avamar/var/dpnctl.lck
dpnctl: ERROR: [user "admin"] program exit status = 1 (error)
admin@ave-srv:~/>: 

En vérifiant quelques lignes du message d’erreur ci-dessus, il affiche :

command: if [[ -r /etc/profile && ( -z $JAVA_HOME || ! $PATH =~ "avamar/bin" ) ]] ; then source /etc/profile ; fi ; which emwebapp.sh

Les touches echo $PATH et which emwebapp.sh commandes correctes :

admin@ave-srv:~/>: echo $PATH
/opt/emc-tools/bin:/usr/local/avamar/bin:/sbin:/usr/sbin:/usr/local/sbin:/home/admin/bin:/usr/local/bin:/usr/bin:/bin:/usr/local/apache/bin:/usr/local/ssl/bin
admin@ave-srv:~/>:

admin@ave-srv:~/>: which emwebapp.sh
/usr/local/avamar/bin/emwebapp.sh
admin@ave-srv:~/>:

Cependant, l' echo "JAVA_HOME=$JAVA_HOME" Affiche vide :

admin@ave-srv:~/>: echo "JAVA_HOME=$JAVA_HOME"
JAVA_HOME=
admin@ave-srv:~/>:

Le répertoire java est correct :

admin@ave-srv:~/>: ls -ld /usr/java/latest
lrwxrwxrwx 1 root root 31 Jun 17 14:07 /usr/java/latest -> /usr/lib/jvm/jre-1.8-oracle-x64
admin@ave-srv:~/>:

Vérification du JAVA_HOME dans /etc/profile et constaté que le fichier est vide :

admin@ave-srv:~/>: grep -i JAVA_HOME /etc/profile
admin@ave-srv:~/>:
admin@ave-srv:/etc/>: cat profile
admin@ave-srv:/etc/>:

Cause

L’origine du problème est due à /etc/profile et JAVA_HOME variable manquante.

Résolution

  1. Vérifiez le type et la version d’Avamar.
  2. Si Avamar est une solution à plusieurs nœuds, contactez le support technique Dell et fournissez-lui cet article 000484149 au support suivra la section des notes internes, sinon passez à l’étape suivante
  3. Vérifiez s’il existe un autre environnement avec le même type et la même version
  4. Copiez ou créez le fichier /etc/profile file
  5. Exécutez les commandes suivantes en tant qu’utilisateur root :
chown root:root /etc/profile
chmod 644 /etc/profile
grep -i JAVA_HOME /etc/profile
export JAVA_HOME=/usr/java/latest/
echo $JAVA_HOME
  1. La sortie indique :
root@ave-srv:~/#: grep -i JAVA_HOME /etc/profile
export JAVA_HOME=/usr/java/latest/
root@ave-srv:~/#: 
root@ave-srv:~/#: export JAVA_HOME=/usr/java/latest/
root@ave-srv:~/#: 
root@ave-srv:~/#: echo $JAVA_HOME
/usr/java/latest/
root@ave-srv:~/#: 
  1. L’EMT doit s’afficher comme actif :
admin@ave-srv:~/>: dpnctl status
Identity added: /home/admin/.ssh/admin_key (/home/admin/.ssh/admin_key)
dpnctl: INFO: gsan status: up
dpnctl: INFO: MCS status: up.
dpnctl: INFO: emt status: up.
...
admin@ave-srv:~/>:

Produits concernés

Avamar
Propriétés de l’article
Numéro d’article: 000484149
Type d’article: Solution
Dernière modification: 01 Jul 2026
Version:  2
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