How to Collect DDMC (Data Domain Management Center) Support Bundle on version 2.0.x and above

Résumé: Different process in the GUI for collecting Support Bundles on DDMC for DDMC 2.0.1.0 and above

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Instructions

The information below shows the steps needed to collect a support bundle on Data Domain Management Center (DDMC) versions 2.0 and above.
 
  1. Log in to DDMC GUI using web browser
  2. Click on the settings gear icon in the upper right hand side of the screen (Fig. 1)
  3. For DDMC versions 2.0-7.6:
    1. Once the setting screen is seen, go to the left hand menu, looks under the System heading and click on "Support" (Fig. 2)
    2. Click on the "Support Bundles" tab on the top of the screen and click "Generate Support Bundle" (Fig. 3)
  4. For DDMC versions 7.7 and higher:
    1. Click on "Support Bundles" in the dropdown menu that appears after clicking on the gear icon (Fig. 4)
    2. Click on "Generate DDMC Support Bundle" in the pane that appears (Fig. 5)
  5. Once the support bundle is generated, please download it to your PC and upload to the required Service Request on the Dell EMC support portal or to a temporary FTP site as provided by a support technician
Fig. 1:
Screenshot of the Data Domain Management Center user interface. A gear-shaped icon for "settings" in the upper right corner is emphasized with a red box and arrow drawn on the image.

Fig. 2:
Screenshot of the Settings menu in version 6.x of the Data Domain Management Center user interface. A tab labeled

Fig. 3:
Screenshot of the Support Bundle window in version 6.x of the Data Domain Management Center user interface. A tab labeled "Support Bundles" at the top and a button labeled "Generate Support Bundles" below it are emphasized with red boxes drawn on the image, numbered 1 and 2 in that order.

Fig. 4:
Screenshot of the upper right corner of the Data Domain Management Center user interface in version 7.7. The gear-shaped settings menu icon and a dropdown menu option labeled


Fig. 5:
Screenshot of the Support Bundle window in version 7.7 of the Data Domain Management Center user interface. A blue button labeled

Produits concernés

Data Domain

Produits

Data Domain, PowerProtect Data Domain Management Center
Propriétés de l’article
Numéro d’article: 000010273
Type d’article: How To
Dernière modification: 29 avr. 2024
Version:  3
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