Precision 7820 and 7920 Workstations Have Errors in Windows 10 Device Manager after an Intel Cascade Lake Processor Upgrade

Résumé: This article explains how to troubleshoot and fix errors in Windows Device Manager after processor upgrade on Dell Precision 7820 or 7920.

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Symptômes

Error in Device Manager after processor upgrade

You may notice Windows 10 Device Manager errors for Other Devices (Unknown Device) or Other Devices (Performance Counters) after you upgrade your Precision Tower or Rack systems to a Cascade Lake processor using operating system images that were created before May 28, 2019.

Affected Systems

  • Precision 7820 Tower
  • Precision 7920 Tower
  • Precision 7920 Rack

Cause

No Cause information

Résolution

Install Intel Chipset Device Software Driver

NOTE: To learn more about downloading and installing device drivers on your Dell computer, see Drivers & downloads - FAQ.
  1. Browse to the Dell Drivers & Downloads page:
  2. Ensure you have selected the correct Operating System.
  3. Under Category, select Chipset.
  4. Locate the latest Intel Chipset Device Software Driver.
  5. Click Download and save the file to your computer.
  6. Open File Explorer and browse to the location where the downloaded file is saved.
  7. Double-click the Intel Chipset Device Software Driver setup file and follow the on-screen instructions to complete the installation process.
  8. Restart the computer.

Produits concernés

Precision 7820 Tower, Precision 7920 Tower, Precision 7920 Rack
Propriétés de l’article
Numéro d’article: 000139131
Type d’article: Solution
Dernière modification: 22 avr. 2025
Version:  8
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