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Numéro d’article: 000134114

Device buffer error when updating hard drive firmware from Dell update package

Résumé: This article explains how to solve the device buffer error that occurs when updating hard drive firmware from the Dell update package.

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Contenu de l’article

Symptômes

Issue:

Device Buffer Error When Updating Hard Drive Firmware from Dell Update Package
 
There is an architectural constraint with the Dell Update Package (DUP) HDD firmware update utility, related to system memory utilization. Which is typically encountered on systems with minimal system memory, memory-intensive configurations (multiple RAID controllers), or memory-intensive applications.
  • This issue is typically reported as "The operation was not successful because the device buffer write has failed." Will result in an aborted attempt to update firmware on the identified HDD.
  • Error codes that are associated with this failure mode include 8009 and 8017.

 

Cause

Not Applicable

Résolution

Solution:

The aborted attempt to flash the hard drive firmware will not affect the drive. It stays at its current firmware level.

There is no data integrity or data availability risk that is associated with this issue.

This error is most likely to be seen when running Windows 2008 server with less than 8 GB of memory. However, it is possible to run into the problem on servers that have more than 8 GB of memory and servers running Windows 2003.

Subsequent attempts to update the HDD firmware may succeed, particularly if system resources are freed up.  Booting from the System Build and Update Utility (SBUU) CD to flash offline. This may also address resource limitations in lean memory servers, by booting into a minimal environment.  Booting into Safe Mode frees up sufficient resources to use the online DUP.  Optionally, the Nautilus HDD firmware update utility has no such limitations.

More information about the Nautilus HDD firmware update utility here.

Propriétés de l’article

Produit concerné

Servers

Dernière date de publication

13 مارس 2024

Version

6

Type d’article

Solution

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