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Numéro d’article: 000138560

Driver Installation Guide for Dell Docking Station WD15

Résumé: Find information about how to download and install device drivers for the Dell Docking Station WD15 on a PC. Installing or updating the drivers to the latest version ensures optimal performance of the docking station. ...

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Contenu de l’article

Symptômes

No symptom information is available.

Cause

No cause information is available.

Résolution

The Dell Docking Station WD15 is a device that links all your electronic devices to your PC using a USB-C cable interface. Connecting the PC to the docking station allows you to access all peripherals (mouse, keyboard, stereo speakers, external hard drive, and large-screen displays) without having to plug each one into the PC.

 
Note: The Dell Docking Station WD15 only works with DisplayPort over USB-C or Thunderbolt protocols and is not compatible with all USB-C ports.
 
Note: PCs that require more than 130 W power input must also be connected to their own power adapter for charging and operating at full performance.
 
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Dell recommends installing the following BIOS, firmware, and drivers step by step in the prescribed order to ensure optimal performance.

Search for the model name or enter the Service Tag of your PC on the Dell Drivers & Downloads page. Select the Operating System to view all available updates for your PC.

  1. Flash the latest Basic Input/Output PC (BIOS) available for the PC. This is posted under the "BIOS" section.
  2. Restart the PC.
  3. Install the Intel Thunderbolt Controller Driver available for the PC. This is posted under the "Chipset" section.
    Note: This applies to the PC that has a Thunderbolt 3 (USB-C) port.
  4. Install the Intel Thunderbolt 3 Firmware Update available for the PC. This is posted under the "Chipset" section.
    Note: This applies to the PC that has a Thunderbolt 3 (USB-C) port.
  5. Install the Intel HD Graphics Driver available for the PC. This is posted under the "Video" section.
  6. Install the RealTek USB GBE Ethernet Controller Driver available for the PC. This is posted under the "Docks & Stands" section.
  7. Install the RealTek USB Audio Driver for the Dell Thunderbolt™ Dock and Dell Dock available for the PC. This is posted under the "Docks & Stands" section.
  8. Restart the PC.
  9. After the software update process completes, connect the AC adapter to the WD15 dock first, and then attach the USB-C cable to the PC and update the Dell Dock firmware before using the docking station.

Dell highly recommends the following applications to automate the installation of BIOS, driver, and critical updates specific to your PC and docking station. These applications are available to download on the Dell Drivers & Downloads page.

  • The Dell Update application is supported on Dell XPS laptops and Dell Venue
  • The Dell Command | Update application is supported on Dell Precision, XPS, and Latitude laptops.
 
Note: The WD15 dock firmware needs to be updated manually as it is not delivered using these applications.
 
Note: If your PC has a third party anti-virus software running, it is suggested that you disable the anti-virus before running DCU and ensure it is not reactivated during the update process.

Caution: Ensure that your PC has the MOST CURRENT BIOS REVISION installed BEFORE Installing the Dock Firmware update. (If you are unsure, see driver update information below.)
 
Note: Ensure that the Dell Docking Station WD15 is connected to your PC to update firmware of the docking station.


Dell Docking Station WD15 setup requirement: First, connect the AC adapter to your Dell Docking Station WD15 and then attach the USB-C cable to your PC.

 
Note: Do not disconnect the dock from your PC or remove the AC power from your dock during the firmware update procedure.
 
  1. Download the Dell Wired Dock (WD15) Firmware Update Utility under the "Docks & Stands" section to your local drive and run the .exe file as administrator. You must uncheck the box "Show all Drivers for Service Tag XXXXXXX" in order to see the firmware.
  2. Click the OK to complete the component update on Windows OS and the PC will reboot into a preboot environment to update the rest firmware components. (See Figures 1 - 6)
    Dell Docking Station Firmware Update
    Figure 1: - Dock Firmware update setup screen

    Dell Docking Station Firmware initialization
    Figure 2: - Dock Firmware Initialization

    Dell Docking Station Firmware Update in Progress
    Figure 3: - Dock Firmware update in progress

    Dell Docking Station Firmware PC Reboot Notification
    Figure 4: - Dock Firmware PC reboot notification

    Dell Docking Station Firmware Progress After First Reboot
    Figure 5: - Dock Firmware progress after first reboot

    Dell Docking Station Firmware Update had Completed
    Figure 6: - Dock Firmware update had completed.
  3. After all the firmware components are updated, your PC will reboot to Windows OS.
  4. Disconnect your Dell Docking Station WD15 from the PC and remove AC adapter from the docking station.
  5. Connect the AC adapter back to your Dell Docking Station WD15 and then attach the USB-C cable to your PC.

Propriétés de l’article

Produit concerné

Dell Dock WD15, Dell Venue 10 Pro 5056, Latitude 7370, Latitude 5175 2-in-1, Latitude 5179 2-in-1, Latitude 7275, Latitude E5270, Latitude E5470, Latitude E5570, Precision 3510, Precision 5510, Precision 7510, XPS 12 9250, XPS 13 9350, XPS 15 9550

Dernière date de publication

17 أوت 2023

Version

5

Type d’article

Solution

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