PowerProtect Data Manager: Falha no backup do Exchange com erro de inicialização
Summary: PowerProtect Data Manager: Falha no backup do Exchange com "Erro de inicialização - Não foi possível inicializar o shell do Exchange"
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Symptoms
No registro do agente de aplicativos ou no log do trabalho de exportação, o seguinte erro é exibido:
AppBackupAssets_84e38b59c915368f-09Dec2022_10_30_27_661141-36752.log: [TRACE_ID:84e38b59c915368f;EXEC_ID:84077ce121127a95]145370:msagentsv: Initialization error -- Unable to initialize Exchange shell. Required for Exchange. VERBOSE: VERBOSE: 2022-12-09T03:30:32.420Z AppBackupAssets_84e38b59c915368f-09Dec2022_10_30_27_661141-36752.log: [TRACE_ID:84e38b59c915368f;EXEC_ID:84077ce121127a95]202816:msagentsv: Unable to query Exchange for DAG information when checking for a DAG backup. An exception occurred. VERBOSE: 2022-12-09T03:30:32.425Z AppBackupAssets_84e38b59c915368f-09Dec2022_10_30_27_661141-36752.log: [TRACE_ID:84e38b59c915368f;EXEC_ID:84077ce121127a95]203192:msagentsv: Exception occurred in save program: 'Unable to process command line arguments.' . VERBOSE: VERBOSE: 2022-12-09T03:30:32.426Z AppBackupAssets_84e38b59c915368f-09Dec2022_10_30_27_661141-36752.log: [TRACE_ID:84e38b59c915368f;EXEC_ID:84077ce121127a95]102333:msagentsv: Exiting with failure.
Abra um novo Exchange PowerShell e veja se ele se conecta corretamente ao Active Directory.
Cause
- A conta de usuário configurada não tinha os privilégios necessários (consulte o Guia do usuário do Exchange).
- Outro software de backup foi instalado (por exemplo, Avamar Client ou NetWorker Client).
Resolution
- Configure o usuário administrador com a ferramenta de configuração AppAgent Exchange Admin se isso não for feito corretamente para conceder à conta de backup permissão de acesso com a função de administrador.
- Desinstale o outro software de backup (por exemplo, Avamar ou NetWorker) e reinicialize o host.
Affected Products
PowerProtect SoftwareArticle Properties
Article Number: 000211377
Article Type: Solution
Last Modified: 07 Oct 2025
Version: 3
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