PowerProtect Data Manager: Falha no backup do Exchange com erro de inicialização

Summary: PowerProtect Data Manager: Falha no backup do Exchange com "Erro de inicialização - Não foi possível inicializar o shell do Exchange"

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

No registro do agente de aplicativos ou no log do trabalho de exportação, o seguinte erro é exibido:

AppBackupAssets_84e38b59c915368f-09Dec2022_10_30_27_661141-36752.log: [TRACE_ID:84e38b59c915368f;EXEC_ID:84077ce121127a95]145370:msagentsv: 

Initialization error -- Unable to initialize Exchange shell. Required for 

Exchange.
VERBOSE: 
VERBOSE: 2022-12-09T03:30:32.420Z 

AppBackupAssets_84e38b59c915368f-09Dec2022_10_30_27_661141-36752.log: [TRACE_ID:84e38b59c915368f;EXEC_ID:84077ce121127a95]202816:msagentsv: Unable to

 query Exchange for DAG information when checking for a DAG backup. An 

exception occurred.
VERBOSE: 2022-12-09T03:30:32.425Z 

AppBackupAssets_84e38b59c915368f-09Dec2022_10_30_27_661141-36752.log: [TRACE_ID:84e38b59c915368f;EXEC_ID:84077ce121127a95]203192:msagentsv: Exception

 occurred in save program: 'Unable to process command line arguments.' .
VERBOSE: 
VERBOSE: 2022-12-09T03:30:32.426Z 

AppBackupAssets_84e38b59c915368f-09Dec2022_10_30_27_661141-36752.log: [TRACE_ID:84e38b59c915368f;EXEC_ID:84077ce121127a95]102333:msagentsv: Exiting 

with failure.


Abra um novo Exchange PowerShell e veja se ele se conecta corretamente ao Active Directory.

Cause

  1. A conta de usuário configurada não tinha os privilégios necessários (consulte o Guia do usuário do Exchange).
  2. Outro software de backup foi instalado (por exemplo, Avamar Client ou NetWorker Client).
 

Resolution

  1. Configure o usuário administrador com a ferramenta de configuração AppAgent Exchange Admin se isso não for feito corretamente para conceder à conta de backup permissão de acesso com a função de administrador.
  2. Desinstale o outro software de backup (por exemplo, Avamar ou NetWorker) e reinicialize o host.

Affected Products

PowerProtect Software
Article Properties
Article Number: 000211377
Article Type: Solution
Last Modified: 07 Oct 2025
Version:  3
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