Dell APEX Navigator’s token for data mobility operations on PowerFlex expires after 15 minutes

Summary: When performing data mobility operations with PowerFlex 4.6 (and above) systems, the refresh token will expire after 15 minutes, preventing completion of mobility operations that take more than 15 minutes. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Data mobility operations with PowerFlex will fail after 15 minutes pass and the Dell APEX Navigator displays the following message:

Provided token is not valid or expired, please activate the system and retry the operation: <Cluster_SWID_ID>

 

Cause

Software issue

 

Resolution

Use the following procedure to modify the refresh token:

  1. Extract the Keycloak credentials by running the following command from a PFMP node:

    kubectl get secret keycloak-admin-credentials -o json -n powerflex | jq '.data | map_values(@base64d)'

  2. Access the Keycloak UI for the cluster with the following URL format:

    <“Cluster URL” + /auth>

  3. Click Administration Console.

  4. Change realm view from master to powerflex.

  5. Click Realm settings in the navigation sidebar.

  6. Enter the Frontend URL in the following format:

    <“Cluster URL” + /auth>

    You can find this URL in the current page’s URL.

  7. Click Save.

Upon completion, all requests using access tokens and refresh tokens have the ISS field set the Frontend URL value and data mobility operations succeed.

 

Article Properties
Article Number: 000227673
Article Type: Solution
Last Modified: 28 May 2025
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.