Dell Automation Platform: On-Premises Installation Fails With Error: Chunk N does Not Exist

Summary: On-Premises Dell Automation Platform installation fails with error: chunk N does not exist. (In this case, N represents a number. The number can be different per attempt.)

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Symptoms

On-Premises Dell Automation Platform installation fails with "error: chunk N does not exist."
For example:

Uploading is not successful. {"http_status_code":400,"messages":[{"message":"chunk 154 does not exists","severity":"ERROR"}]}. Error code: 0x019020002

This issue only applies to upgrading from NativeEdge Orchestrator 3.1 to the Dell Automation Platform 1.0.

Cause

This scenario occurs due to resources allocated to the upgrade-svc service.

Resolution

  1. Edit the deployment hzp-upgrade-svc:
    kubectl edit deployment hzp-upgrade-svc -n hzp
    (Replace the namespace with whatever you have NativeEdge Orchestrator installed in)
  2. Find the section:
    resources:
    limits:
    cpu: "2"
    memory: 3Gi
  3. Change to:
    resources:
    limits:
    cpu: "3"
    memory: 4Gi
  4. Edit the hpa hzp-upgrade-svc:
    kubectl edit hpa hzp-upgrade-svc -n hzp
    (Replace the namespace with whatever you have NativeEdge Orchestrator installed in)
  5. Change the value:
    maxReplicas: 4
    To
    maxReplicas: 1
    (Wait a minute for the hpa to reconcile)
  6. Retry the upgrade attempt. 

Affected Products

Dell Automation Platform, NativeEdge Solutions, Dell Automation Platform Components, NativeEdge
Article Properties
Article Number: 000363912
Article Type: Solution
Last Modified: 11 Oct 2025
Version:  2
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