Numero articolo: 000178558

Troubleshooting the Hard Drive on your Alienware System

Riepilogo: If you suspect the Hard Drive on your Alienware system is failing, follow this article for a basic set of steps that will help you diagnose your issue.

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Contenuto dell'articolo

Sintomi

Description

The following article explains the most common hard drive failures and the respective diagnostic tools to detect them

Supported Systems:

	All Alienware Systems

Symptoms of a Failing Hard Drive

Slow boot times
Slow performance
Random lockups and BSOD, specially when copying or moving large files
Hard Drive not detected
Clicking or mechanical noises

Run a Hard Drive Diagnostic First

Run Diagnostic

Important:

Click HERE to run an extended test
This test may take several hours depending on your hard drive size.

Other Hard Drive Troubleshooting

Run the Pre-Boot Self Assessment (ePSA). Check our article about Resolve Hardware Issues With Built-in and Online Diagnostics (SupportAssist ePSA, ePSA or PSA Error Codes)
If an error comes up try to reseat the hard drive on your system. For instructions on how to remove the hard drive on your system follow our article: Installing and Replacing Parts in your Alienware Computer
Check you for firmware updates for your Hard Drive on our Drivers and Downloads page.
Download and install the free trial of HD Tune
1. Go to the Health tab
  This tab will display any errors comming from your hard drive