Avamar and DDboost support matrix

While troubleshooting Avamar backup or restore issues, whether they are failures or slow performances, it might be due to an issue in the DDboost side.

In these cases, identify the DD Boost version to confirm if the fix is in the Avamar release.

The following matrix provides this information for the most recent Avamar versions.

In case the Avamar release version is not listed in the above Matrix, follow one of the two methods below. These methods provide what is the DDboost version embedded into your Avamar Server. 

1. Search or grep for "engine" in the avtar log file of any Avamar client, as shown below

avtar Info <16684>: - Data Domain Engine (3.4.1.1 build 581249)

2. The same can be achieved from the Avamar Utility Node using SSH, by running either of the two commands below:

admin@<ava-server>:~/>: grep -i engine /usr/local/avamar/var/ddrmaintlogs/ddrmaint.log | tail -1
Feb 20 18:39:30 ave-crk-751 ddrmaint.bin[26171]: Info: Data Domain Engine (3.4.1.1 build 581249)

admin@<ava-server>:~/>: strings /usr/local/avamar/lib/libDDBoost.so | grep '^[3-7]\.[0-9]\.[0-9]'
3.4.1.1-581249

Related KB article:

• KB Avamar jobs fail with error "user has insufficient privileges" due to DD Boost Issue
• For Avamar and Data Domain compatibility, see the Avamar Compatibility Matrix
  
  List of older Avamar versions in out-of-support life: