PowerProtect Data Manager: UI Shows Incorrect Recovery Progress and Premature Phase Transitions

An administrator performs a recovery operation using the PowerProtect Data Manager UI. The PowerProtect Data Manager UI does not display accurate progress information during the recovery. During the data movement phase, the UI reports a progress percentage that does not reflect the actual state of data transfer.

The recovery process progresses to the next step "Unmounting backup copy," which suggests all data has been restored into the target server.

Progress percentage is reset and shows different percentages:

The data movement is still ongoing. This is confirmed by monitoring network activity for ddfsrc process over resource monitored on the target server.

A code defect in the PowerProtect Data Manager recovery progress‑reporting logic causes the UI to display inaccurate progress percentages and transition between recovery phases before data movement completes. The defect affects all PowerProtect Data Manager versions prior to 19.20.

The PowerProtect Data Manager UI progress indicator does not accurately track the underlying data transfer performed by the ddfsrc process. As a result, the progress percentage resets between phases and the UI prematurely advances to subsequent steps while the data mover continues writing data to the target server.

The issue is addressed in the PowerProtect release 19.20.0-18. Install the latest PowerProtect Data Manager release to resolve the symptom. If required, contact Dell Support for assistance or any further questions. The newest available releases are available on the PowerProtect Data Manager Drivers & Downloads page.

The user must wait for the restore operation to be reported as successful on the PowerProtect Data Manager UI, showing completion of all phases successfully to confirm a restore operation is fully completed.