Audio Level Changes or Mutes Unexpectedly on Certain Dell Monitors

요약: Information about Dell monitors (with or without external speakers) that the Dell display software may try to sync the system and monitor volume. This causes the sound to suddenly go to 100 percent, mute unexpectedly, or briefly show "Off" (Mute) on the screen. ...

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기타 리소스 확인

증상

You may experience one of both of the following behaviors:

  • The volume goes to 100 percent when playing music or video through the monitor's integrated speakers.
  • The sound becomes muted after the on-screen menu (OSD) disappears while audio is playing.

Windows Audio Options Example

Affected Monitors:

  • Dell Pro 22 Adjustable Stand Monitor with Speakers E2226HS
  • Dell Pro 24 Conferencing Monitor E2426HB
  • Dell Pro 24 Adjustable Stand Monitor with Speakers E2426HS
  • Dell 32 Plus 4K QD-OLED Monitor S3225QC
  • Dell UltraSharp 32 4K QD-OLED Monitor U3226Q
  • Dell UltraSharp 52 Thunderbolt Hub Monitor U5226KW

원인

Older versions of Dell Display and Peripheral Manager (DDPM) are trying to keep the system volume and monitor volume synchronized. This can cause the volume to change unexpectedly.

해결

Dell Display and Peripheral Manager

Updating to Dell Display and Peripheral Manager (DDPM) version 2.2.0.19 or later resolves this issue.

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해당 제품

Dell Display and Peripheral Manager, Dell Pro 22 Adjustable Stand Monitor with Speakers E2226HS, Dell Pro 24 Conferencing Monitor E2426HB, Dell Pro 24 Adjustable Stand Monitor with Speakers E2426HS, Dell S 32 4K QD-OLED Monitor S3225QC , Dell UltraSharp 32 4K QD-OLED Monitor U3226Q, Dell UltraSharp 52 Thunderbolt Hub Monitor U5226KW ...
문서 속성
문서 번호: 000451054
문서 유형: Solution
마지막 수정 시간: 23 7월 2026
버전:  4
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