NetWorker: nsrinfo command on NetWorker OpenVMS client fails with permission issues

Follow the below steps to identify and resolve the issue:

1. Check the NSRLA on the OpenVMS client:

nsradmin:== $ nsr$system:nsradmin
nsradmin -p nsrexec -s <NW server>
print type: nsr client;name: <client name>

2. Check the below lines if the client short name or Fully Qualified Domain Name (FQDN) is being displayed. If the short name is being displayed, then the local hosts database on the OpenVMS client must be updated. Go to next step:

Parallel save streams per save set: Disabled;
               remote access: "user=<UserID>,host=<short name>";
                 remote user: ;
                    password: ;

3. Update Local hosts file to add FQDN:

<IP address> <FQDN> <shortname>

4. Stop NetWorker services.
5. Move /nsr/res/nsrladb folder to a different location to secure.
6.  Start NetWorker Service, this re-creates new nsrladb folder and contents.
7. Check nsrla again (nsradmin -p nsrexec -s <NW server>), print type: nsrla (remote user should show FQDN now)
8. Run the nsrinfo command in the below format and confirm if the backups are being listed.

nsrinfo -s <NW server> -t <NSAVETIME> <client FQDN>