PowerEdge: SUP029 Warning When Trying to Update Firmware Using HTTPS Method

Samenvatting: This article provides information about SUP029 warning message which shows when trying to update firmware using https method.

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Symptomen

For IDRAC 9:

When going to IDRAC9  > Maintenance > System Update > Manual Update, select HTTPS as the location type option.  

System Update 

After adding downloads.dell.com: 

https server setting 

And then clicking Check for update

Check for update 

Notice this warning message showing: 

Warning message 

 

For IDRAC 8/7: 

Go to IDRAC8  > Overview > Update and Rollback > Change File location type to HTTPs and add downloads.dell.com as the HTTPS address:

Firmware update

When clicking Check for update on the top, the warning message shows: 

Check for Update

Oorzaak

This is a normal message.

Oplossing

No actions needed
The error means that the server's firmware matches the repository's firmware. 

Review the SupportAssist log (Technical Support Report (TSR) log) pulled from IDRAC Interface, notice that the installed firmware version matches the catalog:

firmware version

The above list can be located by uncompressing the SupportAssist log (Technical Support Report (TSR) log)

Open the uncompressed folder > TSRxxxxxxx.pl folder > tsr folder > open the viewer.html.

Example:

firmware section

The firmware versions can also be checked directly in the IDRAC interface:

IDRAC 9 > System > Inventory > Firmware inventory   
Compare with the latest versions.

IDRAC 8/7 > Overview > Server > System inventory > Firmware inventory    
Compare with the latest versions.


How to Extract SupportAssist Logs Using iDRAC9.

Duration: 00:01:27 (hh:mm:ss)
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Getroffen producten

Repository Manager, Server Update Utility, iDRAC7, iDRAC8, iDRAC9, Catalog
Artikeleigenschappen
Artikelnummer: 000200053
Artikeltype: Solution
Laatst aangepast: 10 dec. 2024
Versie:  7
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