Thunderbolt device does not detect when connected to the system while running in DC mode with a low battery charge
Samenvatting: Thunderbolt device no detect when the system is running in DC mode with battery capacity in low.
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Symptomen
You may encounter a situation where your external Thunderbolt 3 device (e.g. external thunderbolt HDD) is not recognized when connected to the system, while the system is running in DC mode (battery power) and the battery charge drops below 20%. If the Thunderbolt 3 device was attached before the battery charge runs low, it will remain accessible even after the battery capacity is low.
Oorzaak
.
Oplossing
The system is working as designed.
By default, Windows 10 automatically enables battery saver mode when the battery charge runs low and causes the Thunderbolt 3 device not to detect.
Power the system with AC adapter when this issue occurs.
Getroffen producten
Dell Portable Thunderbolt™ 3 SSD, 1TB, Dell Portable Thunderbolt™ 3 SSD, 500GB, Dell Thunderbolt Dock TB15, Dell Thunderbolt Dock TB16, Dell Precision Dual USB-C Thunderbolt Dock - TB18DCArtikeleigenschappen
Artikelnummer: 000144507
Artikeltype: Solution
Laatst aangepast: 11 okt. 2024
Versie: 5
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