PowerFlex 4.6: PFMP UI Slow Response

PowerFlex Manager Platform (PFMP) UI is taking about 60 seconds to load.

On the Getting Started page in the UI, the configuration topics change between "Ready to configure" and "Configured":

asmmanager pod logs show an error

2025-03-10 19:27:23,470 [https-jsse-nio-9080-exec-4] (RestTemplateResponseErrorHandler.java:52) [ERROR] REST Error: {"http_status_code":500,"messages":[{"code":"NOTF-504","message":"ERROR, connecting to : http://supportassist-vxflexappliance:8080/ese/config/connectionState. Check if support assist service is running and product is registered correctly.","severity":"Error","timpstamp":null}]} 

Impact

UI is very slow to respond.

Failing connection to SRS appears to cause problems for the asmmanager pod as it tries and fails to connect to the SRS Connector.

Re-register Secure Remote Services (SRS) Connection. 

Verify UI performance post successful registration.

The GettingStarted page should now load quickly in under 5 seconds use browser developer tools to see the UI load.

Impacted Versions

PFMP 4.6.0.x

Fixed In Version

PFMP 4.6.1