NVP-Proxy: Linux FLR fails with "The guest operations agent could not be contacted"

Resumo: A integração NetWorker VMware Protection está configurada com o equipamento vProxy. The file-level restore (FLR) of a Linux virtual machine is unable to mount the file systems indicating the logical volume manager (LVM) version must be updated. ...

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Sintomas

The NetWorker Management Consoles (NMC) mount results output and FLR restore log show: 

1593xx:nsrvproxy_flr: vProxy Log: YYYY/MM/DD HH:MM:SS TRACE:  [85] Validating credentials with AuthManager ...
1593xx:nsrvproxy_flr: vProxy Log: YYYY/MM/DD HH:MM:SS WARN:   [85] AuthManager.ValidateCredentials: VIX API error (will retry): ServerFaultCode: The guest operations agent could not be contacted.
1593xx:nsrvproxy_flr: vProxy Log: YYYY/MM/DD HH:MM:SS WARN:   [85] AuthManager.ValidateCredentials: VIX API error (will retry): ServerFaultCode: The guest operations agent could not be contacted.
159xx3:nsrvproxy_flr: vProxy Log: YYYY/MM/DD HH:MM:SS WARN:   [85] AuthManager.ValidateCredentials: VIX API error (will retry): ServerFaultCode: The guest operations agent could not be contacted.
1593xx:nsrvproxy_flr: vProxy Log: YYYY/MM/DD HH:MM:SS INFO:   [85] Disconnected from session on vCenter '[MY_VCENTER_NAME]'.
1593xx:nsrvproxy_flr: vProxy Log: YYYY/MM/DD HH:MM:SS ERROR:  [85] Cannot access VM '[MY_VM_NAME]' (vm-3432): ServerFaultCode: The guest operations agent could not be contacted.
 

Causa

The target virtual machine does not have VMware Tools installed to communicate with the guest operating system. The "File-level restore limitations" section in the Dell NetWorker VMware Integration Guide indicates:
 

You must install VMware Tools to use file-level restore. For best results, ensure that all virtual machines run the latest available version of VMware Tools. Older versions are known to cause failures when you perform browse actions during the file-level restore operation.

Resolução

Install the latest available version of VMware tools on the target virtual machine.

Produtos afetados

NetWorker, NetWorker Management Console
Propriedades do artigo
Número do artigo: 000037642
Tipo de artigo: Solution
Último modificado: 03 ago. 2026
Versão:  6
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